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Senior Service Manager - Cathedrale New York at Tao Group Hospitality, New York, NY

Senior Service Manager - Cathedrale New York at Tao Group Hospitality in New York, NY. Full-time. Est. up to $80k. Apply with swipeandhired.

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

Medical, Dental, and Vision Coverage

401(k) Retirement Program with Employer Match

Life and Disability Insurance Plans

Ancillary Insurance Plans

Employee Assistance Program

Fertility & Family Forming Support and Resources

Pet Insurance

Employee Discounts

TAO Savings Marketplace

Time off and much more!

The Senior Service Manager is responsible for leading and elevating the service culture at Cathédrale New York, ensuring an exceptional and personalized guest experience that reflects the restaurant’s sophisticated atmosphere and inspired French cuisine. This role serves as the primary front-of-house service leader, driving service excellence through a highly visible floor presence, proactive guest engagement, continuous team coaching, and thoughtful service recovery. The Senior Service Manager establishes and maintains elevated service standards, cultivates a high-performing team, and ensures consistency throughout every stage of the guest journey. This role also oversees front-of-house operations, team development, and financial performance while maintaining Tao Group Hospitality’s brand standards.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Champion and continuously elevate a culture of exceptional service, gracious hospitality, and personalized guest experiences.
Establish and uphold clear service standards across every stage of the guest journey, from arrival through departure.
Maintain a highly visible, hands-on presence on the dining room floor, actively leading service and ensuring consistent execution of service standards.
Anticipate and accommodate guest needs through proactive engagement, attention to detail, and personalized hospitality.
Build meaningful relationships with guests, recognizing returning guests, understanding preferences, and creating memorable experiences that foster loyalty.
Oversee guest recognition, VIP experiences, and service recovery, resolving concerns promptly and professionally.
Continuously observe, coach, and provide real-time feedback to front-of-house management and team members during service.
Ensure service execution reflects Cathédrale’s elevated French dining experience, including menu presentation, course pacing, table maintenance, and beverage service.
Lead pre-service meetings, training sessions, and ongoing development initiatives to reinforce service expectations and consistency.
Supervise, coach, and develop all front-of-house management and team members, fostering a service-driven culture of accountability and professionalism.
Direct and oversee daily front-of-house operations to ensure seamless service execution, efficiency, and adherence to brand standards.
Ensure all opening and closing procedures are executed in accordance with company standards.
Regulate and oversee all POS functions requiring management approval.
Ensure proper reconciliation of end-of-shift financials and cash handling procedures.
Maintain oversight of inventory levels, operational supplies, cost controls, and equipment maintenance.
Lead recruitment efforts for front-of-house management and key team members in partnership with Talent Acquisition.
Conduct interviews, hiring, onboarding, training, and performance management of team members.
Develop succession planning strategies and growth opportunities for front-of-house leadership.
Partner with senior leadership to drive guest satisfaction, revenue, and profitability goals without compromising service quality.
Monitor labor costs through strategic scheduling and productivity management.
Analyze guest feedback, sales trends, and operational metrics to identify opportunities for continuous improvement.
Support the execution of marketing initiatives, special events, and VIP experiences.
Ensure compliance with all federal, state, and local laws and regulations, including Department of Health standards.
Maintain adherence to Tao Group Hospitality policies, safety codes, and sanitation standards.
Ensure practical knowledge of all front-of-house positions and be capable of performing job duties as needed.
Maintain comprehensive knowledge of all food and beverage menus, including French cuisine, seasonal offerings, and beverage pairings.
Partner closely with Heart-of-House and Beverage leadership to ensure seamless communication, proper service pacing, and consistent guest experiences.
Demonstrate comprehensive knowledge of Cathédrale, Tao Group Hospitality, its partners, and the surrounding hospitality environment. <