Service Center Representative at Tiffany & Co., Queens, NY

Service Center Representative at Tiffany & Co. in Queens, NY. Est. up to $40k. Apply with swipeandhired.

The Tiffany & Co. Repair Services (RS) Representative accurately assesses repair orders to identify technical assignments based upon their understanding of individual technical expertise and anticipated labor time per repair, while balancing the client need by date. The RS Representative maximizes workflow and efficiency by capturing all relevant information in the system and escalating any anticipated servicing issues. The RS Representative should be able to identify volume, type of repairs, and expected customer due date based upon repair request and technical needs while being alert of short date, late-moving orders in an organized manner. They will work with Management to manage issues & projects where applicable Quality - Complete all processing work according to Tiffany quality and design standards; read, understand, and follow written repair/processing instructions and seek clarification when needed; inspect all assigned orders for additional needs and escalate as appropriate Productivity - Meet or exceed established productivity standards based on work mix and role Organization - Maintain assigned orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to administration or management. Maintain an organized workspace. Request any needed parts, consumable material, tools, or supplies when asked by management or technical staff according to established procedures Knowledge and Development: Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, and methods of manufacture Proactively seek and apply new skills and techniques that result in quality, safety, or productivity improvements Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration, and management in problem solving and process improvement Service Center Support: Provide assistance as needed throughout the center; perform alternate duties as needed and as capable; assist administration with workflow management; participate in special projects <p class="Paragraph SCXW239047382 BCX8" paraid="895371193" paraeid="{92b8cbf3-50ef-4f6