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Service Manager at Tecta West Florida, Tampa, FL

Service Manager at Tecta West Florida in Tampa, FL. Contract. Est. up to $80k. Apply with swipeandhired.

Operate/manage the service department. Ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.
Job Funct ions

Plan, organize, and establish objectives and goals for duties assigned
Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
Review estimates, inspections, letters, scopes, proposals and invoices for service work
Monitor and teach subordinates
Determine required staffing; hire and fire as needed within Tecta guidelines, work ing with HR representative to hire appropriately with OUP approval
Review employees according to established Tecta policies
Maintain open lines of communication with the customers, management and employees
Liaison with all other departments as needed
Determine/establish training of any kind that best fits the needs of the employees and the business model
Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
Develop and execute a departmental sales plan
E nsure that customer service needs are being exceeded
Assist in collection of past due accounts receivable for service related work
Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
Issue proposals for service related work
Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
Report monthly financials to the President
Review performance of existing service personnel (field and office) on a regular basis
Ensure that field personnel are fully trained in order to perform their job at a high level Schedule safety/ material/ procedure trainings as needed
Review the daily service schedule
Answer phones and e-mails as needed
Meet with customers as needed
Maintain the highest level of morale possible by example
Perform other tasks or duties as assigned

Knowledge, Skills & Experience (Essential)

Knowledge of and/or experience with all types of roofing
Must be able to sell, es timate and develop new business
Able to read blue prints and understand specifications
Strong computer skills
Strong oral and written communications skills. Must be able to write r eports, scopes and/or proposals
Ability to professionally manage existing and new accounts and a TEAM / d epartment of 10+/- individuals
Solid verbal, written, interpersonal and listen ing skills

Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all l evels of the Tecta organization
Respond to calls within 24 hours

Knowledge, Skills & Experience ( Desirable)

3 + years’ experience in roofing, construction, or related field
Proficient in Microsoft applicatio ns including SharePoint and CRM
Roofing industry knowledge or experience
Knowledge of business and management principles

Key Competencies

Superb communication skills
Sound problem assessment and problem-solving skills
Sound judgment and ability to make decisions
Well organized; Adept at planning work and managing time
Extreme attention to detail and high level of accuracy
Strong Initiative
Superior I ntegrity
Adaptability
Willingness to learn
Teamwork and collaboration

Occupational Health and Safety

Compliance with workplace policies and procedures for risk identification, risk assessment and risk control
Active participation in activities associated with the management of workplace health and safety
Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace

Working Conditions
Physical surroundings: O ffice and field environment with typical office machines and exposure to noise and temperature as well as exposure to typical hazards of jobsite, including ladders, construction materials, etc.
Physical Effort: Extensive sitting, standing, walking. Repetitive keying, typing. Occasional lifting, not to exceed 50 pounds
Domestic/International Travel: Local, for purposes of visiting customers and reviewing needs onsite.
Extensive Hours: Not s ubject to overtime

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Tecta America reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business. Tecta America is an Equal Opportunity Employer.