ServiceNow Developer (Journeyman) at Careers Decisionpointcorp, Chicago, IL
ServiceNow Developer (Journeyman) at Careers Decisionpointcorp in Chicago, IL. Full-time. Est. up to $160k. Apply with swipeandhired.
ServiceNow Developer (Journeyman)
ID
2026-4043
Job Locations
US-IL-Chicago
Category
Information Technology
Type
Regular Full-Time
Overview
DecisionPoint seeks Journeyman ServiceNow Developers to configure, enhance, integrate, and optimize the ServiceNow platform in support of the USMEPCOM ENLIST IT service-management operating model. These roles will develop and maintain workflows, service-catalog capabilities, Configuration Management Database functions, SLA/SLO controls, knowledge-management solutions, dashboards, automations, and system integrations.
The ServiceNow Developers will work with the ITSM / Service Management Lead, process owners, service owners, quality personnel, technical teams, and Government stakeholders to translate service-management requirements into secure, reliable, and maintainable platform capabilities. Successful candidates will support testing, deployment, documentation, troubleshooting, and continual improvement throughout the platform-development lifecycle.
These positions are remote, with preference given to candidates located in or near Chicago.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
Duties & Responsibilities
The ServiceNow Developer will:
- Configure, customize, develop, test, deploy, and maintain ServiceNow platform capabilities supporting the ENLIST ITSM operating model.
- Translate functional, process, reporting, and integration requirements into scalable ServiceNow solutions.
- Configure and optimize incident, problem, change, request, event, knowledge, service-level, service-catalog, and configuration-management capabilities.
- Develop catalog items, record producers, order guides, forms, fields, tables, business rules, client scripts, UI policies, notifications, and approval workflows.
- Configure Flow Designer workflows, automations, integrations, scheduled jobs, and service-management routing rules.
- Support Configuration Management Database design, data ingestion, normalization, reconciliation, relationship mapping, health monitoring, and data-quality improvement.
- Configure SLA and SLO definitions, schedules, conditions, pause rules, breach warnings, escalations, and performance reporting.
- Develop dashboards, performance indicators, reports, scorecards, and operational views for service owners, process owners, program leadership, and Government stakeholders.
- Configure knowledge bases, article workflows, review and approval controls, publishing standards, permissions, and feedback mechanisms.
- Develop and maintain integrations using REST, SOAP, IntegrationHub, import sets, transform maps, APIs, and other approved integration methods.
- Implement role-based access controls, user criteria, groups, roles, permissions, and other platform-security configurations.
- Support service-portal, employee-center, self-service, and user-experience enhancements.
- Develop reusable scripts, components, configurations, and integration patterns that follow ServiceNow and program standards.
- Perform unit, functional, integration, regression, workflow, permissions, and data-validation testing.
- Support user-acceptance testing, release-readiness reviews, deployment activities, post-release validation, and defect remediation.
- Troubleshoot platform defects, failed workflows, integration errors, performance issues, data discrepancies, and access problems.