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SOC Operator - Transit Center at Allied Universal, San Carlos, CA

SOC Operator - Transit Center at Allied Universal in San Carlos, CA. Full-time. $29.79 an hour. Apply with swipeandhired.

Monday, Tuesday, Saturday, Sunday

Shifts Available

Afternoon

Business Unit

AUS

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a SOC Operator in San Carlos, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Security Operations Center (SOC) Operator, under guidance of SOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a SOC environment, monitoring several screens.

The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.
RESPONSIBILITIES:
Position Type: Full Time
Pay Rate: $29.79 / Hour
Job Schedule:
Day Time
Mon 03:00 PM - 11:00 PM
Tue 03:00 PM - 11:00 PM
Sat 03:00 PM - 11:00 PM
Sun 03:00 PM - 11:00 PM
What You'll Do:

Primary Responsibilities:
Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces
Access Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policy
CCTV System: Operators manage the companies CCTV system and process video footage request
Provide access management to all company facilities
Conduct alarm monitoring for Open Text facilities
Manage all video footage requests in accordance with company policy
Manage all access report requests in accordance with company policy
Notify the appropriate personnel in an emergency
Notify, direct, and assist emergency personnel in the event of an emergency
Liaison between clients, other departments, and company leadership during an emergency
Directing visitors to the appropriate areas
Monitor and control removal of company and personal property
Report all building utility/ service issues as observed and instructed to facilities
Manage the day-to-day requirements for the Companies Anti-tailgating program
Evaluate and recommend improved procedural safety/security protocols or processes
Display exceptional customer service and communication skills
Respond to incidents and critical situations in a calm, problem solving manner
Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site
Work flexible schedules, including some nights

Minimum Requirements:

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Work experience must include of the following:
Demonstrated analytic and critical thinking skills and ability to expertly prepare reports
Ability to use logic and reasoning to reach conclusions and approaches to problems
Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
Possession of highly proficient computer skills including Microsoft Office applications
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Flexibility to work various shifts and willingness to assist the team when needed
Ability to adapt to a dynamic environment and work under pressure
Comfortable in an environment where there is an expectation for constant learning
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Problem solving skills
Compile, sort, and interpret data
Identify critical issues quickly and accurately
Encourage effective teamwork
Mediate conflict with tact, diplomacy
Handle crisis situations at the client site, calmly and efficiently

Minimum Requirements:

At least two years of security-related experience are required.
Supervisory experience is required.
CPR and First Aid certification is preferred.
Customer service experience is preferred.
Access control and badge experience is preferred.
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
A valid driver’s license will be required for driving positions only.

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
Career Growth: Get paid training and access to career growth opportunities.
Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1726645