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Software Asset ServiceNow Analyst at SAIC, Richmond, VA

Software Asset ServiceNow Analyst at SAIC in Richmond, VA. Est. up to $130k. Apply with swipeandhired.

SAIC is seeking a Software Asset ServiceNow Analyst to support enterprise Software Asset Management (SAM), Configuration Management, and IT Operations activities for a major state & local government customer. The successful candidate will help ensure software assets, licenses, entitlements, and configuration records are accurately tracked, maintained, and governed throughout their lifecycle.
This position supports software asset visibility, license compliance, entitlement management, inventory reconciliation, and configuration data integrity across enterprise environments. The analyst will work closely with IT Operations, Service Configuration and Asset Management, Procurement, Cybersecurity, Engineering, and Service Management teams to ensure software assets remain current, compliant, and aligned with organizational standards and business requirements. This work supports the governance of configuration items, change control, status accounting, and audit activities.
This role stays abreast of new features and functionality, playing a key role in driving continual service improvement. You will have the opportunity to solve complex problems, design user-friendly interfaces, and optimize processes through automation. This position offers the chance to improve the speed, efficiency, and reporting capability of IT services. The Software Asset Analyst will also play a key role in representing current and future capabilities of supporting ITSM tools and contributing to long-term strategy as well as tactical activities leading to the continual improvement of the environment to meet objectives.
Key Responsibilities:

Drive execution of creation, maturity and maintenance of Software Asset and Configuration Items in the CMDB
Maintain software assets, entitlement, and configuration records within ServiceNow and the related enterprise systems ServiceNow integrates with
Monitor software inventory, software titles, license utilization, and entitlement data to ensure accuracy, completeness, and compliance
Perform reconciliation activities across tools, software inventories, CMDB records, and licensing data sources
Reconcile Software from authoritative user source systems against deployments in the software asset and configuration system tables
Track software lifecycle status, version currency, and supportability
Manage Software True Up and provide recommendations
Support asset and configuration item identification, baseline definition, relationship mapping, CMDB administration and IT acquisition processes
Facilitate software asset governance activities, including license compliance, audit readiness, and entitlement validation
Analyze the impact of infrastructure and application changes on software asset, entitlement, and configuration records
Maintain Configuration Item (CI) data and software relationships within the ServiceNow CMDB
Identify, investigate, and resolve discrepancies involving software installations, licenses, entitlements, and asset records
Develop data visualizations, dashboards, and metrics supporting software asset management, compliance, and operational readiness
Support Configuration Management and Change Management processes to ensure software records remain aligned with approved changes
Recommend and document procedures, standards and operating practices related to software asset and configuration management
Collaborate with stakeholders and customers to improve software governance, lifecycle management, and data quality processes
Support hardware asset management as backup
Communicate work activities and outcomes effectively by using dashboards, power points, and data visualizations to enhance visibility and awareness
Shepherd customization of CMDB consoles and dashboards
Understand the holistic view and impacts of software changes across the Service Management disciplines
Provide data and support for supplier invoicing and customer charge back
Enact software asset audit practices and conduct audits to ensure data integrity
Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB software data
Liaise and train internal partners whenever necessary
Plans and implements process and service improvements based on experience and best practice knowledge
Awareness of relevant government policies, regulations, and guidelines related to software management and puts actions in place to attest compliance

Required Qualifications:

Bachelor's degree and two (2) years of related experience; OR Master's degree and one (1) year related experience
Degree requirement waived in lieu of significant recent and relevant work experience: minimum of four (4) years’ active-duty military or minimum of four (4) years’ relevant experience
Experience supporting Software Asset Management, IT Asset Management, Configuration Management, Change Management, or related IT Operations functions
Experience using Software Asset Management (SAM), CMDB, Asset Management, Configuration Management, or ITSM service management systems
Experience maintaining software inventory, entitlement, licensing, asset, or operational records
Experience analyzing and reconciling data across multiple systems or sources of record
Strong analytical, organizational, and problem-solving skills
Effective written and verbal communication skills
Ability to collaborate with technical and business stakeholders across multiple functional areas
US Citizen who must be able to pass a Commonwealth of Virginia background check

Candidate Should:

Have strong interpersonal and teamwork skills
Be a motivated, self-starter with the ability to accomplish tasks under pressure with limited supervision
Have the flexibility to accommodate time-sensitive and mission-critical work
Have at least 1 year of proficiency with Microsoft 365 applications, collaboration tools and common office software applications

Preferred Qualifications:

Experience with ServiceNow Software Asset Management (SAM), CMDB, IT Asset Management (ITAM), IT Operations Management (ITOM), Discovery, or Asset Management modules
Experience supporting software licensing, entitlement management, compliance reporting, or vendor audits
Experience performing software inventory reconciliation and data quality reviews
Familiarity with ITIL practices, particularly Software/IT Asset Management, Service Configuration Management, and Change Enablement
Experience supporting Government programs
Experience with supporting IT chargebacks
ServiceNow Certified System Administrator (CSA) or other relevant ITAM/ServiceNow/ITIL Foundations certifications
Additional Software Experience: ServiceNow, SQL, Apptio