How does swipeandhired work?

You set your target roles, salary floor and locations once. swipeandhired scores matching postings against your profile, drafts tailored application materials with AI, and either lets you swipe to apply, one tap at a time, or runs fully on autopilot. Every application is tracked in your dashboard.

Which ATS platforms does swipeandhired support?

All of them. swipeandhired applies on every applicant tracking system (ATS) employers use, including Workday, SmartRecruiters, Greenhouse, iCIMS, Lever, Ashby, Taleo, SuccessFactors, Oracle Cloud and Jobvite, and on a company's own careers page when it uses none of them. You can also bring any posting yourself by link or pasted text.

Can I cancel my subscription?

Anytime, in one click from the billing portal in Settings. Your plan stays active until the end of the current billing period. No retention calls, no dark patterns.

Is my data used for training AI models?

Our platform AI provider may use the content we send it, your profile and the job posting, to improve its models. We never sell your data. If you bring your own AI provider key, requests go directly to your provider under their terms.

Sr Customer Success Executive at HealthEdge, Remote

Sr Customer Success Executive at HealthEdge, remote. Full-time. Est. up to $160k. Apply with swipeandhired.

HealthEdge's customer success strategy depends on four organizational capabilities: achieving customer outcomes, retaining and converting referenceable customers, expanding revenue within the existing customer base, and maintaining data and reporting integrity. The Senior CSE is the primary delivery vehicle for all four.
This is not a relationship management role. It is an outcome ownership role. A Senior CSE at HealthEdge is accountable for the promise between what a customer bought and what they are getting — and for resolving customer issues before they become an escalation, a churn risk, or a missed expansion opportunity.
The Standard: Every customer has a defined outcome, a health score grounded in evidence, and a Senior CSE who is accountable for mobilizing the cross-functional teams to achieve that outcome end-to-end
Responsibilities are organized by the four strategic outcomes the CSE organization exists to deliver. These are outcome areas with clear accountability — not task lists.
Customer Outcomes

Create and own a Customer Success Plan for every assigned customer account — tied to the customer's business objectives, not HealthEdge's delivery milestones.
Quarterback execution across Delivery, Operations, Technology, and Product. Own the outcome even when others own the task.
Translate HealthEdge platform capability into language, evidence, and outcome metrics that matter to customer executives.

Customer Retention & Referenceability

Surface account risk before the customer does. Identify the signal, act on it, and resolve the issue before it is raised.
Own the Path to Green plan for every at-risk account with named owners, dated milestones, and measurable outcomes. Own the plan — not the status update.
Convert satisfied customers into active advocates. Build and execute reference-development plans with excellence.

Customer Revenue Expansion

Identify multi-product and cross-sell opportunities tied to each customer's strategic direction and target business outcomes.
Partner with Sales to ensure expansion opportunities are handed off cleanly — nothing falls in the seam.
Maintain a current view of each customer's strategic roadmap and commercial architecture: contract terms, SLAs, pricing mechanics, and renewal dates. Bring commercial framing to every escalation.

Data & Reporting Discipline

Keep health scoring, CRM records, and success plans accurate, complete, and current — audit-ready at all times.
Contribute to consolidated reporting that gives leadership a trusted single source of truth.
Flag data gaps or health score discrepancies proactively — don't let a reporting issue become a surprise.

Strong candidates will demonstrate these behaviors consistently:

Proactive, Not Reactive
Owns the Accountability
Influences Without Authority
Communicates Directly and With a Plan
Composure and Confidence Under Pressure

Required
Experience
10+ years in health plan operations, healthcare consulting, or healthcare technology/services — serving or operating within enterprises of $1B+ revenue or equivalent-scale health plans. Demonstrated ownership of customer outcomes through difficulty (turnaround, escalation, or at-risk retention), with accountability to measurable customer-health, retention, or renewal targets. Proven delivery through teams the candidate did not manage.

Domain Knowledge
In-depth knowledge of health plan operations end to end: claims, enrollment, billing, provider/network data, utilization management, and the regulatory environment (CMS, state programs). Commercial fluency: contracting, vendor dynamics, SLA structures. BPaaS or managed-services delivery experience strongly preferred. Ability to run a distressed account back to health as a managed program — standing up the operating rhythm, sequencing the recovery, and de-escalating an executive relationship without over-promising. Demonstrated project or workstream management with named owners, dates, and dependencies through completion.

Technical Fluency
Deep experience with at least one enterprise-class core administration or payer platform (e.g., Facets, QNXT, HealthRules® Payer, or comparable systems). HealthEdge product experience a strong plus; where absent, HRP-suite working fluency expected within 6 months. Proven experience driving adoption of new technology in a commercial software environment. Fluent with modern work tools, including AI tools (e.g., Claude), as a daily working practice.

Preferred

Executive or senior-leadership role in a healthcare environment.
Experience on the health-plan side of a vendor relationship — having been the customer is a differentiator.
PE-backed, transformation, or turnaround environment experience.
HealthEdge product suite experience.
Hands-on exposure to a system implementation, platform migration, or major upgrade from any seat — testing, data conversion, cutover support, training, or PMO.

In the First 90 Days

Completes a full assessment of all assigned accounts — outcome case, health score, and risk register for each.
Identifies the two to three accounts with the highest churn or expansion risk and develops a preliminary Path to Green for each.
Builds working relationships with key internal counterparts — Delivery, Operations, Product, Technology, and Sales — before they are needed.
Demonstrates the behavior profile consistently: proactive, direct, composure under pressure, end-to-end accountability.

At 12 Months

Retention rate and health score improvement across the assigned portfolio.
At least one account converted from at-risk to referenceable.
One or more expansion opportunities identified and handed to Sales with clear commercial framing.
Portfolio data accurate, current, and audit-ready.
CSEs supported or managed are operating independently — not requiring gap-filling.
Calibration feedback from CSE leadership confirms the behavior profile is present and consistent.

Geographic Responsibility: Remote, US

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): E