How does swipeandhired work?

You set your target roles, salary floor and locations once. swipeandhired scores matching postings against your profile, drafts tailored application materials with AI, and either lets you swipe to apply, one tap at a time, or runs fully on autopilot. Every application is tracked in your dashboard.

Which ATS platforms does swipeandhired support?

All of them. swipeandhired applies on every applicant tracking system (ATS) employers use, including Workday, SmartRecruiters, Greenhouse, iCIMS, Lever, Ashby, Taleo, SuccessFactors, Oracle Cloud and Jobvite, and on a company's own careers page when it uses none of them. You can also bring any posting yourself by link or pasted text.

Can I cancel my subscription?

Anytime, in one click from the billing portal in Settings. Your plan stays active until the end of the current billing period. No retention calls, no dark patterns.

Is my data used for training AI models?

No. Your resume and application data are processed only to run the service for you, matching, drafting, and submitting applications. We never sell your data. If you bring your own AI provider key, requests go directly to your provider under their terms.

Technical Services Engineer at HealthEdge, Remote

Technical Services Engineer at HealthEdge, remote. Full-time. Est. up to $100k. Apply with swipeandhired.

Overview

Technical Services Engineer
Location: Remote (US)
Employment Type: Full-Time, Permanent
About HealthEdge
HealthEdge delivers AI-powered operational infrastructure for health insurance organizations, enabling health plans to modernize operations, improve performance, and maintain a competitive advantage in a rapidly evolving healthcare landscape. As we continue to grow, we're investing in the talent that drives our success and shapes the future of healthcare technology.
Learn more at HealthEdge.com.
Position Overview
The Technical Service Engineer serves as a senior technical support resource responsible for advanced application support, incident management, root cause analysis, and resolution of complex production issues within the GuidingCare platform. This role acts as a critical bridge between Level 1 Support, Engineering, Product, and Infrastructure teams to ensure exceptional system availability, operational stability, and customer satisfaction.
Key Responsibilities:
Production Support & Incident Management

Monitor, triage, and resolve production incidents across all severity levels.
Meet established SLA response and resolution targets.
Perform real-time incident analysis and communicate status updates to customers and stakeholders.
Coordinate emergency production fixes and hotfix deployments with Engineering and Infrastructure teams.
Serve as the primary escalation point for complex issues from L1 Support.

Root Cause Analysis & Troubleshooting

Investigate and resolve critical and high-priority production incidents.
Conduct detailed root cause analyses using logs, auditing data, and system diagnostics.
Troubleshoot issues across application, database, and configuration layers.
Analyze application logs, stack traces, and error reports to identify defects.
Document findings and provide detailed technical recommendations to Product and Development teams.

Database & Data Operations

Write and execute complex SQL/T-SQL queries for troubleshooting and analysis.
Perform backend data corrections, updates, migrations, and cleanup activities.
Support change management processes, including CAB approvals and production data fixes.
Validate and maintain data integrity across environments.

Application & Configuration Management

Support customer configurations across QA, UAT, Training, and Production environments.
Manage configuration synchronizations and GUID consistency between environments.
Resolve configuration and synchronization failures.
Administer user provisioning, access controls, and role-based permissions.

Cross-Functional Collaboration

Partner with Product, Development, Infrastructure, DBA, DevOps, and Customer-Facing teams to resolve issues.
Prepare detailed escalation packages, including investigation results and technical findings.
Drive resolution efforts while minimizing escalation turnaround times.
Participate in customer calls for issue verification and resolution discussions.

Customer Communication

Act as a direct technical contact for enterprise customers.
Provide timely, professional communication regarding incidents and resolutions.
Develop customer-facing summaries and technical updates.
Support demonstrations, validations, and issue review meetings.

Process Improvement & Automation

Identify opportunities to automate repetitive support activities.
Develop scripts and tools to streamline support and data correction processes.
Implement process improvements that reduce ticket volume and increase efficiency.
Build proactive monitoring and alerting capabilities.

Required Technical Skills:
Core Technologies

SQL Server / T-SQL
C# / .NET Framework / .NET Core
ASP.NET Core
REST APIs and SOAP Web Services
SSIS
SQL Server Agent
IIS / Windows Server

Support & Operations Tools

Application Log Analysis
Jira
ServiceNow
Confluence
Git / Source Control

Preferred Qualifications:

AWS and/or Azure Cloud Platforms
Python or Bash scripting
Docker and Kubernetes
Active Directory / LDAP
Dynatrace or AppDynamics
Experience supporting healthcare technology applications

Required Experience:

4–6 years of experience supporting enterprise software applications in a Technical Support, Production Support, or Technical Services environment.
Experience troubleshooting complex production issues across application and database layers.
Strong SQL development and data analysis experience.
Ability to work independently and manage competing priorities in a fast-paced environment.
Proven ability to communicate effectively with both technical and non-technical stakeholders.

Industry Knowledge:

Healthcare IT experience strongly preferred.
Familiarity with payer, care management, or healthcare administration platforms is a plus.

Core Competencies:

Problem Solving
Ownership & Accountability
Communication Skills
Attention to Detail
Customer Focus
Collaboration
Leadership
Process Improvement
Continuous Learning
Ability to Perform Under Pressure

Education:
Bachelor's degree in one of the following preferred fields:

Computer Science
Information Systems
Information Technology
Healthcare Informatics
Related technical discipline

Geographic Responsibility: Remote, US
Type of Employment: Full-time, permanent
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential fu