How does swipeandhired work?

You set your target roles, salary floor and locations once. swipeandhired scores matching postings against your profile, drafts tailored application materials with AI, and either lets you swipe to apply, one tap at a time, or runs fully on autopilot. Every application is tracked in your dashboard.

Which ATS platforms does swipeandhired support?

All of them. swipeandhired applies on every applicant tracking system (ATS) employers use, including Workday, SmartRecruiters, Greenhouse, iCIMS, Lever, Ashby, Taleo, SuccessFactors, Oracle Cloud and Jobvite, and on a company's own careers page when it uses none of them. You can also bring any posting yourself by link or pasted text.

Can I cancel my subscription?

Anytime, in one click from the billing portal in Settings. Your plan stays active until the end of the current billing period. No retention calls, no dark patterns.

Is my data used for training AI models?

Our platform AI provider may use the content we send it, your profile and the job posting, to improve its models. We never sell your data. If you bring your own AI provider key, requests go directly to your provider under their terms.

Tenant Services Representative at Houston Methodist, HM Texas Medical Center - Smith Tower

Tenant Services Representative at Houston Methodist in HM Texas Medical Center - Smith Tower. Full-time. Est. up to $60k. Apply with swipeandhired.

At Houston Methodist, the Tenant Services Representative position is responsible for assisting the department in the day-to-day leasing and building operational activities for multiple medical office buildings and off-site Physician Organization PCG and SPG clinics (the assigned buildings). Responsibilities for this position include processing, monitoring, assigning and maintaining the MOB online work order system for the assigned buildings for services to be performed by building engineers, housekeeping personnel, elevator technicians, and security contractor as well as inputting and tracking work orders and proposals on the Performa system. The Tenant Services Representative position processes telephone requests within the management office and security desks for adding phone lines or trouble with phone systems and performs additional administrative duties which include answering and screening phone calls, receiving and directing visitors, contractors, physicians and interdepartmental staff. This administrative position also assists with security, and general building operational matters.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Three years experience, preferably in commercial property management in Medical Office Building Management or Property Management

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Ability to build and sustain interpersonal relationships

Ability to work with peers in a team situation

Very strong organization skills and detail-oriented nature

Professional handling of exposure to confidential/sensitive information

Proficient in computer skills for documentation

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Operates telephone console to receive incoming calls. Answers twenty-five telephone lines to assist caller by routing calls to the appropriate person. Accurately follows through with messages/requests. Greets physician tenants, visitor and patients, vendors contractors and MOB personnel. Processes telephone requests within the management office and security desks for adding phone lines or trouble with phone systems.

Serves as tenant liaison for complaints, housekeeping issues, security issues, general building issues. Maintains constant communication with tenants when providing updates on department floor kiosks being installed.

Develops ongoing relationships and interactions with internal stakeholders and tenants; understands and serves the needs of the department and sources goods, services and equipment as appropriate.

Provides contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

Processes, monitors, assigns and maintains the MOB online work order system for the assigned buildings for services to be performed by building engineers, housekeeping personnel, elevator technicians, and security contractor. Assists MOB engineers for each building on any documentations made in Performo and follow-up on any pending work orders.

Submits bids for tenant work orders that require a contractor and serves as a liaison between contractor and tenant for approved proposals.

Schedules dock activities for moves in/out of buildings and obtain current Certificate of Insurance from moving companies. Tracks dumpster pick up and deliveries for the assigned buildings. Monitors with dock attendant regarding trash dumpster and parking problems at the loading docks.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Accurately signs out mechanical and telephone room keys for security purposes. Processes telephone request within the management office and security desks for adding phone lines or trouble with phone systems.

Reports all fire alarms to building engineers. Receives calls regarding loading dock matters, security alarms, and elevator entrapments and follows proper protocol. Reports any entrapments or elevator issues after hours to vendor and follows up next day with onsite technician.

Identifies and escalates issues and opportunities for improvement. Follows up on action items to ensure completion of assignments. Contributes towards improving department quality and safety scores.

FINANCE ESSENTIAL FUNCTIONS

Scans any credit card forms and emails them to the accounting department to be processed.

Ensures A/C overtime requests received through Performo or by email are sent to the accounting department, building engineers and property manager for that building.

Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Offers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments.

Completes and updates My Development plan on an on-going basis, including the development of advanced skills. Ensures own career discussions occur with appropriate management.

SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE

Uniform: No

Scrubs: No

Business professional: Yes

Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

On Call* No

TRAVEL**
**Travel specifications may vary by department**

May require travel within the Houston Metropolitan area Yes

May require travel outside Houston Metropolitan area No

Work Shift:
1 - Day (United States of America)

Job Category:
Non-clinical

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
Houston Methodist is an Equal Opportunity Employer.