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Trade Specialist at Fortive, Remote

Trade Specialist at Fortive, remote. Contract. Est. up to $130k. Apply with swipeandhired.

ServiceChannel is seeking skilled tradespeople to enhance the SC Managed program and evolve our "Facility Management as a Service" offering. Joining the SC Managed Facility Services team as a Trade SME, you will specialize in one or more trades such as HVAC/R, electrical, plumbing, or general maintenance while also taking on varied roles—from strategic planning to hands-on tasks—adapting to the team's daily needs. This role involves providing top-notch facilities support to clients in the convenience store/fuel, grocery/supermarket, restaurant, and retail sectors. We are looking for a collaborative individual who is adaptable, capable of juggling diverse responsibilities, and adept at devising innovative solutions to emerging challenges.

Where you’ll make an impact:

You will drive results in developing the SCM Solution by taking ownership of both provider and client success through the SCM Trade Specialist solution. Team members will leverage ServiceChannel's software tools and established process flows to provide a high level of trade repair expertise to our Managed Clients.

Key Responsibilities:

Review all proposals submitted within your trade expertise to ensure accuracy for our clients related to the customers repair need and adhere to proposal submission SLAs

Focus on labor hours, parts, material mark-up, etc. so our goal of most transparent pricing for our clients is fulfilled

Strong attention to detail in comparing the problem description vs. providers' diagnosis and recommended scope of work for repair resolution to ensure the solution fits the need.

Collaborate with internal teams during RFPs to ensure all questions are answered clearly and accurately

Use trade knowledge and background to evaluate complicated work tasks for clients with multiple locations requiring service or projects

Review all work where the scope goes beyond normal repairs or established not to exceed (NTEs) and provide timely approvals

Update and document work order information in a timely fashion throughout the work order’s lifecycle

Collaborate with internal teams during client meetings and presentations

Learn and apply the standard operating procedures as well as identifying ways to improve them

Present the value of the trade specialist team to clients during regular business reviews

Attend client or provider meetings as needed for trade expertise

Required Skills & Experience

5+ years of experience in HVAC/R, plumbing, electrical, and general contracting/handyman services, painting, flooring, roofing for commercial spaces such as grocery stores, restaurants, and retail outlets.

Critical: Proficient in building relationships with diverse teams, clients, and providers through an easygoing interpersonal approach.

Excellent communication skills, both verbal and written

Proven data analysis and presentation abilities for various audiences, including executive level

Solid prioritization with multitasking capabilities

Experience or readiness to create and deliver presentations alongside Facility Coordinators

Background in Customer Service

Strong attention to detail

Innovative and resourceful mindset, especially in uncertain scenarios

Proficient in Microsoft Office Suite and SaaS platforms

Preferred Skills & Experience

Experience and/or familiarity with ServiceChannel

Facility Management Services or IFM

Trade Certifications a plus

Why Work for Us?

ServiceChannel helps many of your favorite brands manage their brick-and-mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education, and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating data analytics, IOT, and machine learning through our market-leading software and services.

As a brand that is shaping the future of our industry, we only succeed by recruiting and developing the best talent available. This is a team that is driven to do better, emphasizes continuous improvement, acts with integrity, and works together to win together.

In 2021, we joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer, and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise and employee development resources.

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers, and sports nuts.

We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!