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Work Design & Innovation Specialist at Mercury Insurance Services, LLC, Remote

Work Design & Innovation Specialist at Mercury Insurance Services, LLC, remote. $63,410 to $117,348 a year. Apply with swipeandhired.

Overview

Position Summary:

Exciting opportunity for a change management innovator with an expertise in developing stellar materials leveraging AI from start to finish!

Work Design & Innovation is a new function at Mercury with key focus on spearheading future forward ways of working along with redesigning work for the age of AI. You will be joining this new function as the Work Design & Innovation Specialist to help teams across Mercury put Future Forward Ways of Working into practice and scale new ways of working. Sitting in the Future Forward Ways of Working Lane and reporting to the Principal Work Design & Innovation Manager, you’ll turn Future Forward priorities into practical assets, tools, and support that make new ways of working easy to adopt working cross-functionally across Mercury. You’ll also run the Change Champion community across Mercury that carries these practices into everyday work. Working closely with the Manager who defines the movement and owns its methods, tools, and measurement, the Specialist builds collateral, enables champions, and tracks how adoption is landing so the program keeps improving. The work directly supports Mercury’s Work Design & Innovation goals of improving speed, quality, and better experiences on the journey to becoming a top-15 P&C carrier by 2030.

Geo-Salary Information

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:
$63,410 to $117,348 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$57,646 to $106,680 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$51,881 to $96,012 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

In CA: Typical hiring range is $81,341.00 to $99,417.00

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Translate Future Forward Ways of Working into Practice:

Turn Future Forward priorities, frameworks, and principles into usable, well-designed assets including communications, playbooks, templates, one-pagers, and how-to guides leveraging AI for everything you do!

Develop enablement and training content that helps leaders, managers, and employees adopt the Future Forward ways of working (e.g., working from visible knowledge, outcome-first framing, intentional async vs. live collaboration, and using AI to amplify impact)

Apply and adapt the methods, tools, and measurement the lane owns; keep assets current, consistent, and on-brand as the model evolves

Curate practical AI and knowledge-led examples, prompts, patterns, use cases, that help people get value from Glean and other tools, supporting “AI for everyone” across Mercury

Help package what works into repeatable, shareable formats so good practice scales beyond individual teams

Coordinate with the team on materials, action tracking, and draft outputs and continuously contribute ideas to continuously improve the team’s own ways of working, basically role-modeling Future Forward in how the team operates

Own the ongoing engagement of the Future Forward Ways of Working Change Champion community:

Support the day-to-day running of the Change Champion network so it’s a vibrant community of people who are intrinsically motivated to drive impact

Help onboard, equip, and coordinate champions with the resources, updates, and talking points they need to advocate for Future Forward Ways of Working

Capture champion questions, feedback, and success stories, and feed them back into the collateral and the program

Help recognize and amplify champion contributions to sustain momentum and grassroots adoption

Track adoption, feedback & improvement:

Support adoption, feedback and improvement tracking, including building dashboards that show how adoption of Future Forward Ways of Working is landing

Work cross functionally across Mercury teams to gather feedback and lightweight metrics, surface insights and improvement opportunities

Maintain documentation, action logs, and decision records so the lane’s work is transparent and easy to build on

Help identify what to refine, scale, or retire based on what the evidence shows

What success looks like:

A current, well-organized, and well-used library of Future Forward assets - playbooks, templates, and guides that make new ways of working easy to adopt

An active, well-supported Change Champion community that extends Future Forward’s reach across Mercury and drive real measurable impact

Growing adoption of Future Forward Ways of Working, supported by high-quality enablement materials and a clear feedback loop

Positive feedback from champions, leaders, and employees on the clarity and usefulness of the collateral and support provided

Future Forward practices that visibly advance Mercury’s compass: improved speed, quality, and better experiences of work

AI-fluent ways of working

Qualifications

Education

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