Director Patient Support at Omega, FL

Director Patient Support at Omega in FL. Est. up to $160k. Apply with swipeandhired.

The Director, Patient Support Contact Center is responsible for the strategic leadership, operational management, and overall performance of patient support programs supporting healthcare, pharmacy services, benefit verification, copay assistance, reimbursement support, prior authorization status support, and related patient engagement services. This role provides executive oversight of contact center operations, workforce planning, client relationship management, service delivery, quality performance, financial performance, compliance adherence, employee engagement, and organizational growth initiatives.

The Director leads cross-functional teams to ensure exceptional patient and client experiences while achieving service level agreements (SLAs), operational KPIs, quality standards, compliance requirements, and financial objectives. This position serves as a key liaison between clients, executive leadership, Operations, Quality, Workforce Management, Human Resources, Technology, and