IT Desktop Support Engineer at Omega, FL

IT Desktop Support Engineer at Omega in FL. Est. up to $80k. Apply with swipeandhired.

The IT Desktop Support Engineer - Patient Support Contact Center provides hands-on onsite technology support for Omega employees working in the Indianapolis contact center. The role is responsible for maintaining reliable end-user computing, workstation, peripheral, virtual desktop, access, and connectivity support so representatives and support teams can perform patient-support operations with minimal disruption. This position serves as the first onsite point of contact for desktop and floor technology issues, resolves L1/L2 incidents, prepares and deploys equipment, supports new-hire and training waves, and coordinates escalations with Omega Infrastructure, Network, Cybersecurity, Application, Telecom, and vendor teams. The role operates in a regulated healthcare environment and must consistently follow HIPAA, information-security, access-control, and asset-management requirements.