Trainer at Omega, FL

Trainer at Omega in FL. Est. up to $60k. Apply with swipeandhired.

The Process Coach (Trainer) - Patient Support Contact Center is responsible for delivering new-hire, program, systems, process, and refresher training for employees supporting healthcare, pharmacy billing, copay, benefit, and patient-support programs. The Trainer prepares representatives to provide accurate, compliant, empathetic, and high-touch patient service by translating approved client procedures, pharmacy and insurance concepts, system workflows, and quality expectations into practical learning experiences. This role facilitates classroom and virtual instruction as assigned, evaluates learner readiness, supports nesting and transition to production, provides targeted coaching, and partners closely with Operations, Quality, Human Resources, and program leadership to address knowledge and performance gaps. The position does not make clinical determinations.