Supervisor Patient Support at Omega, FL

Supervisor Patient Support at Omega in FL. Est. up to $60k. Apply with swipeandhired.

The Team Lead, Patient Support Contact Center provides frontline leadership for an assigned team of Patient Support Representatives and serves as the first level of operational support and escalation. The Team Lead monitors daily performance, queue conditions, schedule adherence, quality, documentation, and productivity; provides real-time coaching and structured performance feedback; and supports onboarding, training, nesting, and readiness activities. The role helps ensure accurate, empathetic, compliant, and efficient patient service across prescription benefit, copay, pharmacy claim, benefit verification, and related patient-support workflows. The Team Lead partners with the Manager, Quality, Training, Workforce Management, Human Resources, IT, and other support teams to resolve issues, reinforce approved procedures, and achieve client and Omega performance expectations. The position does not make clinical determinations.