QA Analyst - Patient Support at Omega, Boca Raton, FL
QA Analyst - Patient Support at Omega in Boca Raton, FL. Est. up to $80k. Apply with swipeandhired.
The Quality Assurance Analyst - Patient Support Contact Center monitors and evaluates patient support interactions and case documentation against approved Omega and client quality standards. The analyst reviews accuracy of pharmacy benefit, copay, and claim-support information; patient identity verification and HIPAA/privacy practices; documentation; professionalism; empathy; and adherence to established procedures. The role partners with Operations, Training, and Quality leadership on calibration, actionable feedback, trend identification, and continuous improvement. This position does not make clinical determinations.