Patient Copay Support Representative at Omega, Boca Raton, FL

Patient Copay Support Representative at Omega in Boca Raton, FL. Est. up to $60k. Apply with swipeandhired.

The Patient Copay Support Representative serves as a frontline contact for patients, caregivers, providers, pharmacies, and advocates who need assistance with prescription insurance, pharmacy benefit issues, out-of-pocket costs, and copay support services. Working within established program guidelines, the representative explains benefit and copay information in clear language, supports enrollment and medication access activities, researches common pharmacy claim issues, and documents each interaction accurately. This role requires empathy, attention to detail, strong customer service, and the ability to manage a high-volume contact center environment while appropriately escalating clinical, legal, or other complex matters outside the scope of the position.