Sr Director, Customer Success - Financial Services at SAS, Cary HQ, NC
Sr Director, Customer Success - Financial Services at SAS in Cary HQ, NC. Est. up to $160k. Apply with swipeandhired.
Job Locations
US-NC-Cary HQ | US-NY-New York City
Requisition ID
20071530
Job Category
Customer Success
Hiring Manager
Adam Troman
Employee Referral Bonus
Tier 2
Recruiter
Duran Greene
Position Type
Professional
Senior Director, Customer Success – Financial Services- Hybrid/Remote, Cary NC/NYC/East Coast
We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence and questions into answers.
If you’re looking for a dynamic, fulfilling career with flexibility and a world -class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.
About the job
The Customer Success organization is looking for a Senior Director, Customer Success – Financial Services to lead the customer success strategy and execution for the Americas financial services business. In this highly visible leadership role, you will build a forward-looking operating model that strengthens customer adoption, value realization, retention and growth.
You will lead and develop a high-performing customer success organization while partnering with Sales, Engineering, Technical Support, Product Management and other teams to create consistent, scalable experiences for customers and partners. You will also serve as a trusted executive partner to strategic financial services customers, ensuring that SAS solutions and services deliver meaningful and measurable business outcomes.
As a Senior Director, Customer Success – Financial Services , you will:
- Define and execute the regional customer success vision, strategy and operating model, aligned with company priorities and global customer success practices.
- Lead initiatives that increase customer adoption, value realization, retention, renewals and expansion across the financial services portfolio.
- Forecast Likely Finishes for the months, Quarters and Financial Year end, identifying retention risks and overseeing mitigation plans .
- Build trusted relationships with senior customer stakeholders, engaging directly with strategic clients to understand their priorities and strengthen long-term partnerships.
- Partner with Sales, Engineering, Technical Support, Product Management and other cross-functional leaders to improve customer outcomes and deliver a consistent end-to-end experience.
- Lead, develop and scale a high-performing customer success organization of CSMs and Renewal Specialists by attracting exceptional talent, building leadership capability and fostering an accountable, customer-first culture.
- Expand premium service offerings and identify new opportunities to deliver differentiated customer value and sustainable revenue growth.
- Establish dashboards, metrics and operating reviews that provide visibility into customer health, business outcomes and opportunities for continuous improvement.
- You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
Required qualifications
- Bachelor’s or Master’s degree, preferably in Business, Marketing, Computer Science or a related field.
- Typically requires fifteen years of experience in customer or business-partner relationship management, or in the sales or marketing of software, hardware, related training products and/or services.
- Nine years of leadership experience, including five years in a formal regional management role.
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