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Director, Operations Excellence at Delta Electronics

Director, Operations Excellence at Delta Electronics. Full-time. Est. up to $80k. Apply with swipeandhired.

Operations Excellence Director

2026-1426

Category

Operations

Posting City

Plano

Posting State

Position Type

Full-Time

Location Type

Remote

Who We Are

Delta Electronics is a global innovator at the forefront of technologies powering the future. Since 1971, we’ve been leading the way in high-efficiency power and thermal management solutions. Today, we’re driving transformation across industries with smart, sustainable systems that enable everything from AI, industrial automation, and data centers to EV charging, renewable energy, and intelligent buildings.

Role Summary
The Operations Excellence Director for Field Service will lead continuous improvement and operational governance across the company’s AM Region service organization. Reporting to the Sr. Director of Services, this role owns cross‑functional programs that improve Quality and Safety, optimize Spare Parts performance, strengthen Authorized Service Provider (ASP) networks, elevate Business Management discipline, and maximize Field Force Efficiency. The Director will translate strategy into measurable operational improvements that protect margin, increase customer satisfaction, and scale the service business as a profit center.

Key Responsibilities

Quality and Safety
Develop and maintain regional quality and safety standards, policies, and audit programs
Lead root cause analysis and corrective action programs for recurring failures and safety incidents
Drive continuous improvement initiatives (Lean, Six Sigma) to reduce defects, rework, and safety events
Partner with Product Quality, R&D, and Regulatory to close the loop on field feedback
Spare Parts
Own spare parts strategy: forecasting, inventory targets, SKU rationalization, and obsolescence management
Implement metrics and processes to improve parts availability, reduce lead times, and lower carrying costs
Coordinate with Supply Chain, Procurement, and Logistics to optimize regional replenishment and local stocking models
Define serviceable parts policies and pricing guidelines to protect service margin
Authorized Service Provider Management
Build and govern the ASP program: selection criteria, onboarding, certification, performance management, and commercial terms
Create ASP scorecards and remediation plans; run regular business reviews
Design incentives and training programs to align ASP behavior with company standards and customer outcomes
Business Management
Establish and enforce service operating model, governance, and financial controls across the Americas
Drive service P&L discipline: margin improvement, cost-to-serve optimization, and revenue growth levers
Standardize reporting, forecasting, and KPI dashboards for leadership and regional managers
Lead cross functional initiatives (pricing, warranty policy, contract terms) to improve predictability and profitability
Field Force Efficiency
Improve technician productivity through scheduling optimization, skills alignment, remote support, and first time fix initiatives
Deploy workforce management best practices and tools (capacity planning, utilization, travel optimization)
Champion digital enablement (mobile tools, knowledge bases, remote diagnostics) to reduce on site time and repeat visits
Set targets and run programs to improve response times, utilization, and technician retention

Success Metrics and KPIs

Safety : Total Recordable Incident Rate (TRIR) and severity metrics
Quality : Repeat visit rate; first‑time fix rate (FTFR); warranty claim rate.
Spare Parts: Parts availability; inventory turns; stock‑out frequency; parts cost as % of service revenue
ASP : ASP compliance score; ASP NPS; percentage of work performed by certified ASPs
Business : Service gross margin; cost‑to‑serve; service revenue growth vs. plan
Field Efficiency: Technician utilization; average travel time per job; mean time to repair (MTTR); on‑time arrival rate
Customer : Service NPS; SLA attainment

Minimum Qualifications

Education: Bachelor’s degree in Engineering, Operations Management, Business, or related field
Experience: 10+ years in field service, aftermarket, or operations roles in a multi‑national OEM or complex service environment; 5+ years in a senior leadership role
Functional Expertise: Demonstrated ownership of spare parts strategy, vendor/partner management, service P&L, and continuous improvement programs
Technical Skills: Strong data analytics capability; experience with ERP, FSM/WFM, and BI tools; familiarity with Lean/Six Sigma methodologies
Leadership: Proven track record of leading cross‑functional teams, influencing senior stakeholders, and delivering measurable operational improvements
Travel: Willingness to travel domestically and internationally; up to 50%

Core Competencies and Behaviors

Strategic Operator: Converts strategy into executable programs and measurable outcomes
Data Driven: Uses metrics and root‑cause analysis to prioritize and validate improvements
Collaborative Influencer: Builds strong cross‑functional relationships with Supply Chain, Quality, Sales, Finance, and Product teams
Change Leader: Skilled at change management, training, and scaling new processes across regions
Customer Focused: Balances operational efficiency with exceptional customer experience
Commercially Savvy: Understands margin drivers and commercial levers in a service profit center

Preferred Qualifications

MBA or advanced degree
Black/Green Belt

Benefit at Delta Electronics Americas

Benefit at Delta Electronics Americas: Life at Delta

You will be joining one of the world's leaders in technology as they grow their presences in North America. This role offers a competitiive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-starter with a passion for technology and a committment to customer satisfaction, this is the job for you.

EEO Statement

Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.

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