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Infrastructure Engineer at Thales, Carolina Court Doncaster

Infrastructure Engineer at Thales in Carolina Court Doncaster. Full-time. Est. up to $100k. Apply with swipeandhired.

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Purpose of this role:
Support and maintain the technical systems underpinning EUC services, support the integration of new services and retirement of legacy systems, collaborate technically with the wider organisation on agile initiatives

Main Duties and Responsibilities:
Accountable for running EUC services in a professional manner to provide a secure, cost effective service ensuring customer satisfaction.

Service

Responding to incidents and requests against agreed SLA’s on EUC services and all tasks associated with running and maintaining the service.
Monitor Service Now Dashboards and maintain call queues at acceptable level adhering to IS charter for call resolution
Follow agreed processes for EUC, change, service desk interaction, CSOC, project DDQS, IVVQP, SDVLA and business engagement.
Troubleshooting on service issues and represent EUC at Incident Post Mortem and Change meetings.
Monitor EUC systems for up time as needed. Collaborate with other IS teams and business staff contacts to ensure maximum possible uptime for the live services. Report serious security or service issues as needed.
Focus on customer satisfaction and maintain a quality service with professional interactions and appropriate behavior.
Ensure technical service documentation maintained and up-to-date.

Evolution

Work with service operations lead to commission new services and retire old services. Ensure representation when services are delivered to operational acceptance meetings SDVLA
Highlight technical capability gaps and work with EUC Manager to develop training plans for service support staff.
Report issues on data protection, backup process, data restoration, product lifecycle, system and software compatibility and work with EUC technical infrastructure specialists to plan route to resolution.
Any other duties commensurate with the grade or deemed appropriate by the Infrastructure Platforms Manager.

Typical Routines:

Monitoring and maintaining EUC services
Prioritising and escalating newly identified issues.
Agile sprint inter team collaboration on organisational priorities
Resource and prioritise run and project work
Satisfying service requests and responding to users directly and informing internal business leads
Raising production system change requests and review changes.
Generating reports to senior managers and providing KPI reports.
Attend training and seminars extending technical skills
Updating system documentation.
Proactively responding to vulnerability notifications
Attend meetings and take notes

Internal Company Contacts:
IS teams, IS team leaders, IS directors, Thales business managers and staff. Service Desk, EUS, Platforms teams, Network Support, Incident Management, Change Management, Problem Management, CSOC

External Company Contacts:
Thales customers, Technology Vendors, External Suppliers

Person Specification
Qualifications and Training:

Bachelor Degree level education/experience
Five years minimum working in industry with proven track record required
Security clearance required

Desirable

VMware Certified Professional
MCSE
ITIL Foundation certificate

Work Experience, Skills and Knowledge:
Experience working within a large Agile/Lean organisation delivering customer focused support across secure technologically diverse environments.

Desirable skills:-

SCCM\Current branch task sequence editing, task updates, day to day administration
Microsoft group policy administration (GPMC) troubleshoot, creation and amendments across desktop/server/user objects
Application packaging for physical and VDI desktops using SCCM and App Volumes
DEM (UEM) Application profiling/user personalisation, profile management
VMWare infrastructure, datacentre/cluster/hosts/vcenter
Horizon View – POD architecture/instant clone pools/Image push, post creation synch scripts
VDI master image/gold image update, patching and management
App Volumes – Site synchronisation, management, housekeeping
VMWare UAG – Configuration, set up, load balancing, integration with F5/Netscaler/Horizon View infrastructure
Certificates – Internal/external – Root paths, thumbprints, renewal process, Digi cert
Windows 7/Windows 10 operating system
SBH application delivery (View RDSH) – Instant clone servers
Cloud services – AWS and Azure
Workspace 1 (AirWatch – Device management, app delivery,. Infrastructure understanding (ACC, SEG
Google enterprise management services – Chrome book configuration, support and management
Thin client administration, management and housekeeping
Networking – DHCP, DNS, Subnets, IP4
Linux – Shell navigation, join domain, single user mode, network settings, terminal commands, map drives
VROPS – Experience creating dashboards specifically for Horizon View capacity
Solarwinds – Server/Application alerting/Dashboards

Qualities, Abilities and Aptitudes:

Communicate effectively at different levels working collaboratively to a common goal.
Lead by example with a commitment to continual service improvements and support the team and its staff.
Willingness to work at detailed level and take direct action to resolve customer and user issues under own motivation
Needs a positive motivated attitude with a genuine desire to help the customer and give a good user experience.
Professional attitude, being open and honest with a flexible approach to working hours and location.

#LI-MC2

At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.

We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.

If this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.

Join Thales in the UK – Innovate with us and shape the future!