Senior Associate, Business Platform Enablement & Governance at Astro, All Asia Broadcast Centre
Senior Associate, Business Platform Enablement & Governance at Astro in All Asia Broadcast Centre. Full-time. Apply with swipeandhired.
WHY JOIN US?
- We practice a vibrant & energetic office culture.
- We provide opportunities for career advancement within the company.
- Good performance is always rewarded accordingly.
“ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ”
JOB RESPONSIBILITIES:
Digitalization & Scalability
- Drive digital transformation and platform modernization across Commercial channels.
- Identify automation opportunities and simplify processes to improve scalability and efficiency.
- Maximize platform value through technology optimization
Project Delivery & Stakeholder Managemen t
- Lead and manage platform enhancements, SRs and CRs from requirements through deployment.
- Act as the key bridge between Business, Product, Technology and Operations teams.
- Drive solution design, risk management and delivery execution to meet business objectives.
- To own the Commercial (Consumer & Enterprise) tech roadmap execution across Operations & Product
- Ensure delivery timelines align with GTM and business priorities
Process Optimization & Governance
- Lead process improvement and standardization initiatives to enhance customer and operational outcomes.
- Establish governance controls and ensure compliance with regulatory and operational requirements.
- Identify and mitigate operational, financial and compliance risks.
Change Management & Adoption
- Drive stakeholder engagement, training and operational readiness for new capabilities.
- Collaborate with cross-functional teams to improve user journey across platforms
- Monitor adoption and implement continuous improvements based on feedback.
Deployment & Platform Enhancemen t
- Lead UAT, deployment planning, business sign-off and post-release support.
- Develop platform roadmaps and drive enhancements aligned with strategic business priorities.
- Ensure successful transition of new capabilities into BAU operations.
REQUIREMENTS:
Requirements
- Bachelor’s degree in Business, Information Systems, Engineering, Computer Science, or a related field.
- Minimum 5-8 years of experience in platform management, business analysis, digital transformation, operations, product delivery, or technology-related roles.
- Proven experience managing end-to-end business and technology initiatives.
- Strong stakeholder management skills with the ability to influence decisions across Business, Product, Technology, Digital and Operations teams.
- Strong analytical, problem-solving and critical thinking capabilities.
- Experience in business process mapping, requirements gathering, solution design and documentation.
- Good understanding of digital platforms, system integrations, customer journeys and operational processes.
- Experience managing User Acceptance Testing (UAT), deployment activities, and post-production support.
- Strong presentation and storytelling skills with the ability to prepare executive-level materials, including:
- Strategic roadmaps
- Business cases
- Project status reports
- Risk and dependency management reports
- Process transformation proposals
- Proficient in using PowerPoint, Google Slides and AI tools to present data, processes, and recommendations in a clear, structured, and compelling manner.
- Excellent written and verbal communication skills.
- Ability to operate independently, manage competing priorities and mentor junior team members.
- Experience within Telecommunications, Digital Services, OTT, Customer Platforms, CRM, Billing, Order Management, or Enterprise Platforms would be an added advantage.