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Client Development Manager - Beverly Hills at Tiffany & Co., Beverly Hills, CA

Client Development Manager - Beverly Hills at Tiffany & Co. in Beverly Hills, CA. $111,350 to $157,200 a year. Apply with swipeandhired.

Client Development Manager, North America
Reporting to: Market Vice President, Southwest Region
The Manager, Client Development will have a thorough understanding of luxury clientele purchasing behaviors, an elevated approach to events and a proven track record of impacting business, driving client relations strategies and objectives for Southwest market with special emphasis on the Mandarin-Speaking Client base. The Client Development Manager is responsible for managing and enhancing the market client strategy and tools that support our retail teams in driving loyalty, sales & client growth.
The Manager, Client Development – Southwest must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people, and brand desirability. They will be open and approachable and will work with the in-market teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.
Key Responsibilities
Thoughtful

Grow client loyalty and sales in partnership with Director and region/market contacts.
Define & execute plans to maintain and grow VIC and High Value client base and other priority client segments (e.g. new, locals, lapsed...) specific to Mandarin Speaking Client base.
Develop & evolve our client contact strategy with a focus on personalized outreach, appointments & client planning.
Champion high-quality data capture & data privacy.
Inform clienteling capabilities and data advancements as well as training & communications that deliver results, fosters a culture of client connection, makes our CAs jobs easier & empowers local teams.
Lead the enhancement of our client outreach processes & capabilities.
Manage market clienteling budget & advise as needed on specific budget planning around top client development events.
In partnership with the Director, create a strong center of excellence that fosters a globally consistent, elevated client experience, while also empowering strong localization.
Develop guidelines to drive clarity & consistency in execution of core clienteling activities and / or policies & procedures.
Create visibility to annual clienteling tools to allow for local planning.

Curious

Foster strong cross functionally relationships as you manage the ongoing enhancement of our clienteling tool kit.
Foster best practices sharing.
Be the go-to point of contact to maximize the use of global tools & ensure fit for use of all global tools.
Support regions as they define & implement local strategies, with a focus on key markets.
Deepen the relationship with our HNW clients to achieve sales plan and drive lifetime loyalty and spend.
Drive client development activities among retail locations to cultivate new and existing clients.
Demonstrate sales leadership by playing an active role in managing long-lasting client relationships personally through private selling.
Optimize hospitality and store amenities to create unique experiences.

Optimistic

Continuously innovate to simplify activities and deliver stronger results.
Perform monthly client performance review with region / market teams with a focus on driving actions & decision making.
Partner with Team Managers to consistently achieve or exceed monthly, quarterly and annual store sales plan.
Drive business through key product pillars with special focus on High Jewelry.

Required Qualifications

Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality).
Proven track record in sales generation, managing the achievement of sales results.
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
Must have authorization to work in the United States or in the country where the position is based
A college/university degree.
Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred

The hiring range for this position ranges from $111,350 - $157,200. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.