Delivery Coordinator at Iyuno, Philippines

Delivery Coordinator at Iyuno in Philippines. Full-time. Apply with swipeandhired.

Role purpose/ summary:
Key supporting values & behaviours for the role:
We are looking for Subtitling Delivery Coordinators, energetic and skilled individuals who feel comfortable with working in the systems on 2 screens and many files, professionally communicating with other parties via e-mail, support team members when needed.
Agile delivery
Collaboration across boundaries
Understanding client needs
Inclusive communication
KPIs / deliverables:

• Timeliness of subtitling delivery

Accuracy and quality of subtitling
Client satisfaction
Workflow efficiency
Team collaboration
Compliance and adherence to specifications
Problem-solving and issue resolution
Responsibilities: • Working as part of a team to ensure a timely and quality product through timely delivery of set task which include:
Update and maintain database and records for assignments
Collect files from vendors/resources, monitor vendors that are notoriously late
Perform quality check on the files, prepare deliverables and send to customer
Cooperate with GTS Support, Client Managers, Language Team and Finance Department
Essential qualifications:

• Train colleagues from the team in the workflow for their clients to have a holiday / illness back-up

Fluent English (written and spoken) is essential
Fluent Polish (written and spoken) is essential
Excellent attention to detail but fast
Ability to stay focused
Ability to work to tight deadlines and under pressure
Ability to quickly grasp complex subject matters and share their knowledge with colleagues
Ability to be a team player while able to work independently
Experience in working with databases and MS Excel