How does swipeandhired work?

You set your target roles, salary floor and locations once. swipeandhired scores matching postings against your profile, drafts tailored application materials with AI, and either lets you swipe to apply, one tap at a time, or runs fully on autopilot. Every application is tracked in your dashboard.

Which ATS platforms does swipeandhired support?

All of them. swipeandhired applies on every applicant tracking system (ATS) employers use, including Workday, SmartRecruiters, Greenhouse, iCIMS, Lever, Ashby, Taleo, SuccessFactors, Oracle Cloud and Jobvite, and on a company's own careers page when it uses none of them. You can also bring any posting yourself by link or pasted text.

Can I cancel my subscription?

Anytime, in one click from the billing portal in Settings. Your plan stays active until the end of the current billing period. No retention calls, no dark patterns.

Is my data used for training AI models?

No. Your resume and application data are processed only to run the service for you, matching, drafting, and submitting applications. We never sell your data. If you bring your own AI provider key, requests go directly to your provider under their terms.

Customer Success Manager at Acquire Intelligence, Pasig City

Customer Success Manager at Acquire Intelligence in Pasig City. Full-time. Apply with swipeandhired.

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Customer Success Manager
Ortigas, Pasig City
US EST (PH Night Shift) | Onsite | Full-time (Regular)
Ready to be the driving force behind customer success and growth? Join a team where your relationships directly shape retention, revenue, and results.
ABOUT ACQUIRE INTELLIGENCE
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
A SNAPSHOT OF YOUR ROLE
As a Customer Success Manager, you'll be the trusted advisor for a portfolio of customers, guiding them from onboarding through renewal and growth. You'll own the full customer journey, working closely with stakeholders and executive sponsors to understand their goals and ensure they get real value from every product they use.
This role sits at the center of customer strategy, revenue retention, and cross-functional collaboration, making it a great fit for someone who thrives on relationships, data, and driving measurable outcomes.
WHAT YOU'LL DO
Strategic Account Ownership

Become a trusted advisor to key customer stakeholders and executive sponsors, understanding their business strategy, technical environment, and measures for success
Own all aspects of the customer relationship, including renewals, account growth, product adoption and utilization, ROI, and customer satisfaction
Lead account reviews with customers to keep them informed of product features and enhancements
Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best products for their needs

Renewal, Retention & Growth

Own all aspects of the renewal process, including contract and commercial negotiations, with support from the legal team
Set, measure, and achieve or exceed client retention and upsell/cross-sell quotas
Accurately forecast renewal, upsell, and cross-sell pipeline through effective proactive account management
Identify and pursue client upsell opportunities, within and outside existing use cases, partnering with sales on strategic deals where appropriate
Anticipate at-risk accounts and mitigate retention risk through client action plans and training

Cross-Functional Collaboration & Best Practices

Serve as customer advocate and liaison, collaborating effectively with Product Management, Sales, Marketing, Legal, Engineering, and Finance
Continuously drive product value and ROI by strategically advising clients on product features
Remain current on industry news and events, proactively identifying impact on customer decisions and strategy
Document best practices and share successes with the team
Document all customer interactions, tasks, and goals in Gainsight

A BIT ABOUT YOU
Must-Haves

Minimum of 2 years customer-facing experience, preferably in a SaaS or subscription business managing a portfolio of 300+ accounts
Experience using Gainsight and Salesforce or similar CRM software
Demonstrated experience and passion for social technologies and the SaaS space
Customer-first mentality and a talent for building strong relationships
Experience working cross-departmentally (Sales, Front-line Customer Service, Product, Engineering) to serve customer needs
Ability to prioritize and manage expectations within a fast-paced environment
Excellent written and verbal communication and presentation skills

Good-to-Haves

Prior experience supporting US-based clients
Familiarity with renewal and commercial negotiation processes
Comfortable working night shift hours aligned to US EST

WHAT SUCCESS LOOKS LIKE

Retention and upsell/cross-sell targets are consistently met or exceeded
Customers view you as a trusted advisor who understands their business and drives real ROI
At-risk accounts are identified early and successfully retained through proactive action plans
Customer interactions and account activity are accurately documented and tracked in Gainsight

WHY JOIN THE A-TEAM?
Come for a career, stay for the fun!
Here's what's waiting for you:

HMO coverage for you and your family
Epic Yearly Kick-Off Parties with major giveaways
Recognition through our Value Awards — we celebrate your wins
Real career growth with opportunities for internal promotions
Meaningful work with talented and supportive teams

Your future matters:

900+ internal promotions every year
Access to 2,700+ leadership training courses

Extra rewards along the way:

14th Month Pay after 5 years of continuous service
Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

24 Paid Time-Off Credits annually, with leave credits convertible to cash
Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Curious and Clever: Smart questions spark smart solutions.
Entrepreneurial Energy: Think like an owner. Solve like a founder.
Fast with Intent: We move fast and deliver real results.
Laugh and Learn: We don't take ourselves too seriously, just our results.
What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!