Application Support Senior Software Engineer at Ness, Bangalore
Application Support Senior Software Engineer at Ness in Bangalore. Apply with swipeandhired.
Provide hands-on L2/L3 support for multiple applications, absorb knowledge quickly during transition, and contribute to automation, modernization and consolidation work that keeps the portfolio stable with a lean team.
Key responsibilities
Transition
- Participate actively in knowledge transfer, shadow and reverse-shadow; take ownership of assigned applications.
- Create and update runbooks, SOPs, architecture diagrams and knowledge articles.
Incident, defect & task management
- Resolve L2/L3 incidents within SLA across several applications.
- Analyze, fix and test defects, including regression testing and release coordination.
- Deliver tasks raised by the client ( configuration changes, data fixes, small enhancements, reports, access requests), with estimates and status updates.
- Keep tickets accurately updated in ServiceNow/Jira, with clear resolution notes and knowledge articles.
Application support
- Act as primary owner for a group of applications.
- Perform root cause analysis, bug fixes, minor enhancements, patches and configuration changes.
- Execute deployments, releases and change requests following change management.
- Monitor application health, performance, batch jobs and integrations; act proactively on alerts.
- Participate in on-call and major incident resolution for Critical/High applications.
Modernization, merging & innovation
- Contribute to upgrades, re-platforming, containerization and cloud optimization.
- Support data and functional migration when applications are merged or decommissioned.
- Build scripts and automations that eliminate manual and repetitive support tasks.
- Propose improvements and use GenAI/AI tools to speed up diagnosis and documentation.
Team building
- Act as anchor for a sub-team (pod): help interview, onboard and mentor new engineers joining your application group.
- Pass on knowledge so new engineers become productive quickly.
Required qualifications & skills
- Hands-on development/support experience in .NET/.NET Core and/or Java; working knowledge of JavaScript (Angular/React) or PHP.
- AWS experience (compute, containers, serverless, databases, CloudWatch); GCP/Azure a plus .
- Strong SQL skills (SQL Server, MySQL); MongoDB is a plus.
- Experience with REST APIs, integrations and troubleshooting distributed systems.
- Familiarity with CI/CD, Git, Docker/ Kubernetes and scripting (Python, PowerShell or Bash).
- ITIL-aligned support experience using ServiceNow or similar.
Nice to have
- AWS Developer/ SysOps or Kubernetes certifications.
- Experience supporting SaaS/COTS products and web platforms (WordPress, Shopify).
- Media, music or entertainment domain knowledge.
Core competencies
- Ownership mindset and calm under pressure in high-impact incidents.
- Fast learner able to support many applications with varied technologies.
- Clear written and verbal communication in English with business and technical stakeholders.
- Continuous-improvement and automation-first thinking.