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Tour Guide Lead at Molson Coors Brewing, Milwaukee

Tour Guide Lead at Molson Coors Brewing in Milwaukee. Full-time. Est. up to $40k. Apply with swipeandhired.

Cheers to creating an incredible tomorrow!

At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we’re on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward.

We seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other’s successes.

Here’s to crafting careers and creating new legacies.

Crafted Highlights

In the role of full time Lead Tour Guide working in Milwaukee, WI , you will be part of the Guest Relations Team. You will work as a brand ambassador, representing a rich history of our family of brands through guided tours. You will assist with the team’s weekly schedule, policy/procedure manuals, and lead all evacuation trainings for new hires as well as quarterly all team evacuation trainings. You will act as MIC (Manager in Charge) , opening and closing the tour route daily and ensuring all issues are handled swiftly and professionally.

This position reports to the Supervisor of Tour Operations and works closely with the Guest Relations Teams.

What You’ll Be Brewing

Most importantly, you will lead a team of 10-20 talented colleagues, supporting their growth and development through career discussions and consistent one on one conversations
Serve as the primary on site point of contact, addressing guest and staff concerns, safety issues, maintenance and housekeeping needs, and weather or evacuation situations

Collaborate on operational responsibilities to enhance both tour and event spaces and are on a path of continued growth and development.

Share informative and entertaining insights into brewery operations and history while connecting with guests throughout the one-hour scripted tour

Maintain and provide a safe customer experience in accordance with all MCBC safety protocols .
Support and help resolve issues related to smart lockers, scheduling and reservation systems , and guest flow
Work effectively in a collaborative environment with strong communication skills
Demonstrate strong organizational and time management skills
Ensure a smooth onboarding experience and train team on processes and procedures

Key Ingredients

You are an authentic leader. You value and respect differences and believe diversity with inclusion is the key to collaboration and a winning team culture
You have a high school diploma or GED
You have 1-3 years customer service experience
You are available to work nights, weekends, and holidays as needed
You can handle moderate lifting up to 50 lbs., standing or sitting for extended periods, and significant walking and stair climbing throughout the day
You can perform physical aspects of the role, including walking, standing for extended periods of time, and navigating stairs and ladders.
You enjoy a challenge and manage complex situations with an understanding of business priorities

You build relationships and collaborate to get to the desired outcome
You take accountability for results – acting with integrity and honoring commitments
You have a thirst for learning – you are always looking for ways to learn and help one another grow

Beverage Bonuses

Commitment to People and Planet through ambitious goals aligned to key priorities
Active involvement in communities through charitable efforts and hands on volunteer initiatives
Engagement with a variety of Employee Resource Groups offering networking, leadership experience, and volunteer opportunities
Career growth and development through First Choice Learning programs
Participation in a Total Rewards program including competitive base pay, incentive plans, health, dental, vision, 401k with strong employer match, generous paid time off, and an engaging Wellness Program for eligible employees
Access to the MCBC Employee Assistance Program with valuable resources
On site pub, access to brand apparel and swag, top events, and of course free beer and beverages
Opportunity to work in a fast paced, innovative environment alongside passionate colleagues with diverse backgrounds and experiences

Job Posting Grade: N/A

Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail [email protected] .