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Senior Specialist Customs at Omya, Kuala Lumpur

Senior Specialist Customs at Omya in Kuala Lumpur. Full-time. Apply with swipeandhired.

End-to-end customs documentation and clearance execution

Prepare, review, and submit import and export customs declarations, ensuring correct tariff classification (HS codes), valuation, and origin determination
Issue and validate preferential and non-preferential origin documents (e.g., commercial invoice, EUR.1, ATR, FTA, Certificates of Origin, Certificate of Analysis, supplier declarations) under applicable trade agreements
Handle customs documentation for drop shipments, intercompany transfers, and cross-border movements requiring specific treatment
Execute governmental customs procedures (import, export, transit, special procedures such as bonded warehousing and inward/outward processing)
Coordinate with carriers, brokers, forwarders, and internal Transport/Fulfillment teams to ensure timely customs release and delivery; escalate issues where needed
Screen shipments documentations against sanctions, embargoes, and export control regulations (dual-use, denied party lists)
Manage duties, VAT, and customs guarantees – ensure timely payment, reconcile accounts, and identify duty optimization opportunities
Submit periodic reports and declarations (e.g., Intrastat, statistical filings) within legal deadlines
Maintain customs records and master data in line with retention policies and audit requirements
Manage custo ms claims (damages, losses, delays, penalties) including root cause analysis and corrective actions
Check if license or permit is required (e.g., food, pharma, dual-use)
Identify of regulatory requirements per material & country
Manage required license / permit application process
Ensure adherence to Omya customs standards, legal compliance requirements and support internal/external audits and inspections

Stakeholder management and communication

Collaborate closely with Transport and Fulfilment team and other internal stakeholders across different service lines and functions and ensure operational priorities and service commitments are achieved
Coordinate operations with external stakeholders such as customs brokers, freight forwarders, carriers, customs authorities, and 3PL providers
Communicate clearance delays, additional or unplanned costs, documentation gaps, compliance risks, and corrective actions in a timely and transparent manner
Support customer and stakeholder escalations through effective issue resolution and cross-functional coordination

Team leadership and people development

Coach, and develop Specialists Customs ensuring effective day-to-day performance and workload management
Set clear objectives, priorities, and performance expectations for the team, in line with regional logistics targets
Drive capability building through training, upskilling, and sharing knowledge on customs and trade compliance topics
Foster a culture of accountability, collaboration, service orientation, and continuous improvement within the customs organization
Support recruitment, onboarding, succession planning, and talent development, safeguarding in-country customs expertise

Continuous improvement and digitalization

Update and share daily, weekly, monthly, and annual reports on clearance status, duty spend, and compliance performance
Monitor customs execution performance and identify trends, exceptions, claims, and operational improvement opportunities
Analyze recurring clearance issues and contribute to root-cause investigations and corrective action plans in alignment with logistics process specialists
Contribute to customs KPI achievement by proactively addressing clearance bottlenecks and compliance risks
Support customs audits and regulatory inspections by providing accurate documentation, data, and clarifications
Support implementation of new customs tools, systems, and process enhancements

JOB REQUIREMENTS
Education

University degree in Logistics / Supply Chain Management / International Trade / Business Administration / Finance or related field or equivalent working experience

JOB REQUIREMENTS

Experience

6 or more years of relevant working experience in a related position
Hands-on experience with import and export customs documentation, clearance execution, duty and tax payment, and statutory reporting
Experience working with customs brokers, freight forwarders, carriers, and customs authorities, including SLA follow-up, exception handling, and claims

Knowledge and skills

Good knowledge of end-to-end customs processes including documentation, import and export clearance, duty and tax settlement, statutory reporting, exception and claims handling, and record retention
Good knowledge of national and international customs regulations, licenses, permits, and free trade agreements à Senior role good knowledge
Basic understanding of Incoterms, tariff classification (HS codes), customs valuation, rules of origin, dangerous goods regulations, and customs-related internal controls
Good know-how in SAP (MM) and customs-related systems (customs portals, etc.) and MS Office

Other requirements

Proficient command of both oral and written English and additional local language(s)

POSITION SCOPE
Reporting Line(s)
Solid line(s) to: Team Lead Transport