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Manager, Documentation Specialist at Hancock Whitney, Hancock Whitney Plaza - Gulfport, MS

Manager, Documentation Specialist at Hancock Whitney in Hancock Whitney Plaza - Gulfport, MS. Full-time. Est. up to $130k. Apply with swipeandhired.

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.

JOB FUNCTION / SUMMARY:

Provides daily management and operational direction to the applicable service area; provides a high level of expertise in bank operations, technology, risk management, and problem solving.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Plans, organizes and manages the daily activities of the service area through effective leadership and efficient coordination of duties
Provides day-to-day strategic management for the service area including, but not limited to:
Creation of detailed plans;
Execution of tactics; and
Development and reporting of metrics.

Makes recommendations to management to improve the productivity, quality, and efficient delivery of products and services
Develops and maintains staffing model for resource allocations
Oversees and supports a performance management culture in the service area through effective plans, documentation, and assessments for all associates.
Financial management for the departments, including expense control.
Risk management; maintain a satisfactory system of internal control and ensure SOX compliance.
Resolves operational problems, determines root causes and addresses as needed. Provides direction in resolving system and service issues
Works closely with our business partners (Technology, Finance, Legal, Compliance, Credit Admin., & HR) to collaborate and address changes, issues, and needs.
Manages the development and documentation of procedures operational changes which affect service units. Ensures that all applicable associates are knowledgeable of the processes and procedures.
Interacts with the Lines of Business, Technology, and/or vendors as necessary to coordinate, test, and implement system or operational related enhancements
Manages, monitors, and reports service levels and error rates.
Oversees the research and resolution of documentation and compliance exceptions
Ensure Bank’s compliance with applicable laws and regulations
Functions in an advisory capacity related to compliance and regulatory requirements on loan/deposit documents.
Performs site gap analysis on mergers/acquisitions to identify differences in processes
Coordinates and participates in consolidation projects
Testing of disaster recovery capabilities
Serves as liaison between service associates and operations to resolve issues and provide excellent support service
Interprets regulatory and industry changes to determine the impact on the operating areas.
Creates and implements tracking mechanism to monitor and report accuracy/productivity for Service Level Agreements
Performs detailed workflow analysis of each function as part of ongoing process improvement effort
Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

SUPERVISORY RESPONSIBILITIES:

Manages employees; is responsible for the overall direction, coordination and evaluation of this unit and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

Bachelor's Degree
8 years of loan/deposits & payments operations or supervisory related experience and/or training
A combination of education and experience is acceptable
Understands business implications of decisions
Displays orientation to profitability
Demonstrates knowledge of market and competition
Aligns work with strategic goals
Mid-level understanding of a number of functional areas; Credit, Finance, Compliance, Legal, Retail and Wholesale Banking
Overall knowledge of bank operations and procedures with specific concentration on Lending or Deposit/Payment Services/payment processes
Ability to apply conceptual intent of loan/deposit/payment transactions to practical situations
Understanding of Lending or Deposit/Payment Services/payment software
Complete familiarity of all area documents, their purpose, and requirements for proper completion
Multi-state knowledge of laws, regulatory requirements and compliance rules
Exhibits strong verbal and written communication skills
Ability to communicate with a variety of audiences and multiple levels of management
Possesses strong interpersonal and customer service skills and the ability to work well across teams
Is a self-starter with strong organizational skills
Has the ability to multi task and prioritize workload in a fast paced environment
Possesses strong analytical, problem solving and conceptual skills
Ability to formulate sound conclusions and recommend optimal course of action based on analysis

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

Ability to work under stress and meet deadlines
Ability to operate related equipment to perform the essential job functions
Ability to read and interpret a document if required to perform the essential job functions
Ability to travel if required to perform the essential job functions
Ability to lift/move/carry approximately 50 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.