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GLOBAL ACCOUNT MANAGER/KEY ACCOUNT MANAGER (Remote - Northeast US) at TE Connectivity, Remote

GLOBAL ACCOUNT MANAGER/KEY ACCOUNT MANAGER (Remote - Northeast US) at TE Connectivity, remote. Est. up to $160k. Apply with swipeandhired.

In the exciting and challenging role of Global Account Manager for TE Sensors, you will lead the development and execution of account strategies for large medical device OEMs and be based in the Northeast United States. The role combines the hands-on customer ownership and opportunity development responsibilities of a Key Account Manager with the global coordination, executive engagement, and strategic planning responsibilities of a Global Account Manager.
You will establish and maintain strong business relationships, manage complex sales pipelines, generate demand through design wins, and deliver profitable revenue growth and customer satisfaction. As the primary commercial leader for assigned accounts, you will coordinate regional and global teams, align TE Connectivity business units, and develop relationships across customer engineering, procurement, operations, and executive leadership. You will elevate the TE Sensors brand and expand our position within strategic medical device OEMs, regional key accounts, and their global design, manufacturing, and supply-chain organizations.

Strategic Account Management and Business Development

Develop, continually refine, and lead the execution of multi-year global account plans for assigned large medical device OEMs.
Serve as the primary commercial point of contact for key customer stakeholders and coordinate engagement across customer locations, functions, and regions.
Build and maintain long-term credibility and relationships across engineering, procurement, operations, supply chain, and executive leadership.
Develop and lead senior-level customer relationships, executive business reviews, and strategic planning discussions.
Coordinate regional account priorities and global opportunities to ensure consistent strategy, communication, and execution.
Identify new business opportunities, strategies, and partnerships that expand TE Sensors content across customer platforms and applications.
Stay current on medical device industry trends, competitive products, emerging sensing technologies, regulatory requirements, material durability requirements, and application-specific needs.
Monitor competitive threats and market positioning across regions and adjust account strategies accordingly.

Job Responsibilities

Customer Engagement

Maintain strong, long-lasting customer relationships by understanding customers’ business objectives, technical requirements, product roadmaps, and global operating models.
Enhance customer satisfaction and retention through superior service, support, and consistent execution across regions.
Engage with customers and medical-device ecosystem partners to identify market trends and application needs that can accelerate growth for the Sensors business.
Identify and respond to key customer needs, converting the sales funnel into design wins and realized revenue.
Serve as the primary point of contact for customer needs and know when to escalate within the TE Sensors organization.
Coordinate internal resources to provide quotations, resolve lead-time issues, support complaint resolution, coordinate logistics, negotiate commercial and legal agreements, and transfer technical information.
Foster a customer-centric approach with Field Application Engineers, Product Management, Engineering, System Architecture, Customer Care,

Manufacturing/Operations, Quality, and Marketing.

Coordinate global customer activities and multi-site projects to provide a consistent customer experience.

Delivering Revenue Target

Achieve and exceed annual global and regional sales targets within assigned accounts.
Develop a robust sales pipeline, forecast sales, and track key account metrics across customer regions and business units.
Own and convert opportunities into tangible results that deliver profitable growth for Sensors.
Expand TE Sensors content, revenue, and market share within existing accounts while identifying new divisions, platforms, applications, and customer locations.
Balance near-term revenue delivery with development of strategic opportunities that may involve long qualification and medical-device product development cycles.

Leadership

Develop account-specific global strategies and spearhead alignment across regional sales, Field Application Engineering, Product Management, Engineering, Operations, Quality, and other supporting functions.
Lead account teams through influence, clear priorities, defined ownership, and consistent follow-through.
Establish a common global account direction while accommodating regional customer requirements and business practices.
Provide executive-level visibility into account performance, strategic opportunities, competitive threats, resource requirements, and execution risks.

More Responsibilities

Collaboration

Work closely with cross-functional teams, including Product Management, Engineering, System Architecture, Quality, Operations, and Customer Service, to ensure a cohesive and effective account strategy. Evening virtual meetings with colleagues in Asia may be required at times.
Collaborate extensively with Global Account Managers and commercial leaders from other TE Connectivity business units to align strategies, coordinate customer engagement, support multi-business-unit opportunities, and reinforce a “One TE” perception within the customer base.
Coordinate with regional sales teams to ensure global account priorities are translated into clear local actions and customer coverage.
Align internal technical resources with the highest-value customer programs while managing engineering capacity and customer expectations.

Pipeline Management & Reporting

Utilize Salesforce CRM to track opportunities, customer interactions, design-win progression, and pipeline conversion.
Leverage additional information systems, including SAP, for forecasting, account reporting, and performance analysis.
Maintain high accuracy and cadence in CRM entries to support organizational visibility and decision making.
Consolidate regional opportunity and revenue information into a clear global account view.
Track account health, opportunity quality, project milestones, customer engagement, and risks across assigned accounts.

Key Goals & Performance Metrics

Formulate specific, actionable global account strategies and drive execution.
Deliver profitable revenue growth within assigned medical device accounts.
Develop and convert a high-quality pipeline, with emphasis on self-generated opportunities and conversion to design wins.
Expand TE Sensors content across customer platforms, applications, divisions, and global locations.
Strengthen senior-level customer relationships and improve TE Sensor’s strategic position within assigned accounts.
Maintain effective cross-regional coordination, clear ownership, and consistent execution of global account priorities.
Track customer engagement activity, including calls, visits, demonstrations, project meetings, and executive reviews, through Salesforce CRM.

What your background should look like

7+ years of sales or strategic account management experience with large corporate customers.
Demonstrated success managing key, strategic, or global accounts with complex organizational structures.
Experience selling technical components, sensors, or engineered solutions to medical device OEMs.
Strong understanding of medical device product development cycles and the FDA and CE regulatory environment.
Demonstrated history of meeting or exceeding sales targets and delivering profitable revenue growth.
Experience navigating complex, long-cycle sales opportunities involving multiple customer functions and geographic regions.
Track record of building strategic opportunities, negotiating, and closing large technology-oriented agreements.
Ability to understand the big picture, uncover customer business and technical needs, and translate those needs into selling opportunities.
Experience negotiating commercial and legal agreements to achieve desired business results.
Demonstrated strong business instincts, market awareness, and competitive positioning skills.
Ability to develop and execute multi-year global account plans.
Ability to lead cross-functional and cross-regional teams through influence rather than direct authority.
Skilled at communicating and leveraging value propositions externally and internally with global, cross-cultural, and cross-functional teams.
Excellent presentation and executive communication skills, both virtually and in person.
Strong familiarity with CRM tools and systems, including Salesforce.
Bachelor’s degree in engineering, business, or a related field. Technical aptitude and the ability to engage credibly with customer engineering teams are required.
Ability to travel domestically an average of 40%-60%, with potential international travel.

To conform to U.S. Government export regulations, applicant must be a 'U.S. Person' as defined by 22 C.F.R. § 120.62 (U.S. Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3)