How does swipeandhired work?

You set your target roles, salary floor and locations once. swipeandhired scores matching postings against your profile, drafts tailored application materials with AI, and either lets you swipe to apply, one tap at a time, or runs fully on autopilot. Every application is tracked in your dashboard.

Which ATS platforms does swipeandhired support?

All of them. swipeandhired applies on every applicant tracking system (ATS) employers use, including Workday, SmartRecruiters, Greenhouse, iCIMS, Lever, Ashby, Taleo, SuccessFactors, Oracle Cloud and Jobvite, and on a company's own careers page when it uses none of them. You can also bring any posting yourself by link or pasted text.

Can I cancel my subscription?

Anytime, in one click from the billing portal in Settings. Your plan stays active until the end of the current billing period. No retention calls, no dark patterns.

Is my data used for training AI models?

No. Your resume and application data are processed only to run the service for you, matching, drafting, and submitting applications. We never sell your data. If you bring your own AI provider key, requests go directly to your provider under their terms.

Team Leader - Insurance Claims at American Express, Sunrise, FL

Team Leader - Insurance Claims at American Express in Sunrise, FL. Est. up to $60k. Apply with swipeandhired.

Since the beginning, American Express has been defined by its ability to innovate, evolve, disrupt, and take risks. What has remained consistent throughout the years is our dedication to our customers, to our colleagues, and the values on which American Express was built: Integrity, Quality, Respect and Community.
Our successful Team Leader has a passion for delivering extraordinary service and demonstrated leadership ability to inspire their team and foster exceptional business results.
American Express is one of the most respected brands around the world. Our open, creative, and collaborative culture is truly why we have regularly win the best workplace awards. If you’re ready to take on a challenge, make an impact and want to continue to grow your career, American Express is the place to be.

Role & Responsibilities:

Deliver tailored and effective coaching to a group of phone Customer Care Professionals.
Conduct regular coaching sessions to observe individual performance and provide clear actionable feedback in one-to-one sessions.
Inspire and motivate colleagues to have a passion to serve, own customer related challenges and encouraging team members to seek resolution for our customers.
Create an environment in which all team members feel their contribution is valued and heard.
Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance
Empower team members to own first resolution of service-related challenges.
Ensure adequate staffing levels and partnering with the Director to ensure the strong support of our inbound servicing levels.
Participate in the selection, training and development of high performing and highly engaged colleagues.
Lead and maintain employee satisfaction and engagement by using reward and recognition tools available
Lead by example, promoting blue box behaviors and encouraging an effective and positive work environment.
Challenge your team to ‘raise the bar’ and drive continuous improvement.
Analyze performance management data, identifying opportunities to further drive Overall Customer Satisfaction, Service Levels, and Inventory expectations.
Ensure our colleagues remain compliant in our policies and/or procedures.
Communicate the current state of the business regularly and help team to understand departmental priorities and the impact of these on their role.
Establish a good liaison with our client's customers while providing quotes or enrolling in various products

Follow underwriting, Compliance and Regulatory requirements and corporate policies
Track and monitor personal results to meet key team performance goals to achieve
Complete mandatory licensure continuing education and other training sessions as appropriate for your team.
Remain positioned and well informed of changes implemented that affect your work

Minimum Required Qualifications :

Licensing & Experience
2+ years of American Express Assurance or insurance experience required.
Minimum 1 year of leadership experience in a Contact Center environment.
Must possess a 2-20 Property & Casualty or 20-44 Personal Lines insurance license or be willing to obtain one of these licenses.
Ability to become appointed/licensed as a non-resident agent in all applicable states.

Education & Technical Requirements

High school diploma or GED.
English language fluency required.
Solid computer, grammar, and multitasking skills.
Proficiency in PC applications, including Microsoft Word and Excel.

Leadership & Professional Skills

Experience delivering premium customer service.
Ability to manage multiple priorities and make timely decisions in a fast-paced environment.
Strong communication and interpersonal skills.

Schedule & Employment Requirements

Flexibility to work schedules and hours necessary to support business servicing levels.
Availability during operating hours:

o Monday–Friday: 8:00 AM–9:00 PM ET
o Saturday–Sunday: 10:00 AM–6:30 PM ET

Preferred Qualifications :

Leadership & People Development
Demonstrated ability to coach, motivate, and develop high-performing teams.
Proven ability to drive improvements in team performance and customer satisfaction.
Experience providing actionable performance feedback and supporting employee development.
Ability to foster a positive, inclusive, and highly engaged team environment.
Effective mediation and conflict-resolution skills.

Operational Excellence & Performance Management

Experience analyzing performance metrics to identify opportunities for continuous improvement.
Ability to drive results related to customer satisfaction, service levels, and operational performance.
Experience implementing performance management processes and supporting employee accountability.
Ability to balance business priorities while maintaining exceptional service standards.

Communication & Problem-Solving

Superior communication and interpersonal skills.
Creative and dynamic thinking with a solution-oriented approach.
Ability to influence, inspire, and engage colleagues.
Strong decision-making skills and the ability to navigate complex customer and operational challenges.

Insurance & Regulatory Knowledge

Familiarity with insurance underwriting, compliance, and regulatory requirements.
Understanding of insurance products, customer enrollment, and servicing processes.
Ability to promote adherence to corporate policies and operational procedures.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.