Audio Visual Technician at SAIC, Dallas, TX
Audio Visual Technician at SAIC in Dallas, TX. Est. up to $60k. Apply with swipeandhired.
We are seeking an experienced Audio Visual Technician to provide technical support for video-teleconferencing (VTC) and audiovisual events at the Federal Deposit Insurance Corporation (FDIC). The ideal candidate is a self-starter who thrives in a fast-paced environment and is committed to delivering high-quality AV and VTC support to a federal government client.
Key Responsibilities
- Provide technical support for AV and VTC events, including scheduling coordination, equipment setup, system testing, live event operation, and troubleshooting
- Configure, operate, and maintain VTC endpoints, codecs, cameras, displays, and related infrastructure
- Diagnose and resolve AV and VTC hardware, software, and connectivity issues in a timely manner
- Implement procedures, policies, and technical solutions to address customer AV and VTC challenges
- Participate in the installation, commissioning, and hardware upgrades of AV and VTC systems
- Maintain technical documentation including system configurations, SOPs, and equipment inventories
- Deliver exceptional customer service to FDIC employees and stakeholders at all levels
- Associate's degree or higher in Audio Visual Technology, Information Technology, or related field; with six (6) years or more of related experience. Additional experience may be considered in lieu of a degree.
- 2–4 years of hands-on AV and VTC technical support experience in a professional environment
- Proficiency with enterprise video conferencing platforms such as Microsoft Teams, Cisco Webex, and/or Zoom
- Working knowledge of AV control systems (Crestron, AMX, Extron) and signal flow (HDMI, HDBaseT, SDI)
- Ability to work independently and manage multiple priorities in a fast-paced setting
- Strong troubleshooting, communication, and customer service skills
- Must be able to obtain and maintain an FDIC Public Trust clearance
- Must be able to lift up to 50 pounds
- Flexibility to work varied hours to support scheduled events as needed
Preferred Qualifications
- Experience supporting AV/VTC in a federal government environment
- CTS, CTS-I, or CTS-D certification from AVIXA
- Familiarity with ITSM ticketing systems (e.g., ServiceNow)