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Senior Service Delivery Engineer at GitHub, Inc., United Kingdom

Senior Service Delivery Engineer at GitHub, Inc. in United Kingdom. Est. up to $60k. Apply with swipeandhired.

[Customer Support & Services]

About GitHub

GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United Kingdom

Overview

GitHub helps companies and organizations succeed by enabling them to build better software, together. We're looking for a Senior Service Delivery Engineer to support our Expert Services team in solving our customers' needs. The ideal candidate will have the aptitude and passion to become a master of GitHub's product capabilities and underlying technologies. We need a high performing engineering consultant to help our customers improve their software delivery. This person will solve challenges with many different technologies and work closely with our customers, as well as GitHub's internal departments

Responsibilities

Delivery Readiness

Monitor and evaluate performance and support readiness in delivery quality for customers and specific internal teams

Share technical expertise and contribute to the success of the team by providing coaching and role readiness training

Continue to evolve product knowledge to prepare for new product releases

Customer Delivery

Drive services pre-sales and scoping exercises to position GitHub value drivers to customers by focusing on customer outcomes

Enhance customer adoption of the GitHub platform while achieving targeted average billable utilization and Customer Satisfaction goals

Serve as a trusted advisor to customers, helping solve increasingly complex technical issues

Provide advice to customers and partners during engagements

Manage client expectations, scope of work, and draft change orders as needed

Complete service delivery engagements within time and budget, while meeting customer expectations

Develop repeat business by positioning the value of future services delivery phases

Collaboration

Collaborate on cross-team and cross-product technical issues by working with resources from other groups

Help drive top organizational priorities by working with managers, engineers, product teams, and other stakeholders

Engage and collaborate with other GitHub groups to gain resolution for critical, complex issues

Advocate for product improvements based on customer feedback

Build communities to resolve customer and partner issues

Solutions Development

Understand customer goals and help create tailored solutions

Provide technical clarity regarding an array of technologies

Help customers make informed decisions by weighing critical technical solutions

Create high-quality, reusable solutions for customers

Build solutions such as migrating source code from legacy systems, creating CI/CD pipelines, or automating infrastructure provisioning

Qualifications

Required Qualifications

7+ years experience in technical consulting, software development, application security, or related field

OR Bachelor's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience in technical consulting, software development, application security, or related field

OR equivalent experience

1+ year(s) experience leading customer projects

Experience in Software Development or DevOps

In-depth knowledge of the Git version control system

Preferred Qualifications

9+ years experience in technical consulting, software development, application security, or related field

OR Bachelor's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 7+ years experience

OR Master's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience

3+ years experience leading customer projects

3+ years experience in technical consulting

Familiarity with the GitHub platform and associated workflows or familiarity with legacy version control systems (SVN, CVS, ClearCase, AccuRev, etc.)

Strong experience with AI-assisted coding assistants (e.g., GitHub Copilot, Cursor) to accelerate and improve software development workflows

Business level proficiency in German, Dutch, French or Spanish

GitHub values

Customer-obsessed

Ship to learn

Growth mindset

Own the outcome

Better together

Diverse and inclusive

Manager fundamentals

Model

Coach

Care

Leadership principles

Create clarity

Generate energy

Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!).
At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

Equal Employment Opportunity

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!