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Onboarding Project Lead, Healthcare at Inmar Intelligence, Headquarters

Onboarding Project Lead, Healthcare at Inmar Intelligence in Headquarters. Full-time. Est. up to $130k. Apply with swipeandhired.

The Healthcare Onboarding Project Lead is responsible for leading and executing end to end onboarding activities for new Healthcare clients, ensuring a seamless transition into Inmar’s solutions. This role serves as the primary client contact during onboarding and partners closely with Sales, Technology Operations, Product, Account Management, and other internal teams to ensure accurate system configuration, successful integrations, and operational readiness.

This role coordinates onboarding timelines, deliverables, and client communication while also overseeing the accurate configuration and setup of client accounts within Inmar systems. The Healthcare Onboarding Project Lead translates client requirements and Sales commitments into system configurations, validates data and workflows, and ensures all components are properly tested prior to launch. The role keeps onboarding efforts organized and advancing across multiple concurrent engagements. Success requires strong attention to detail, proactive communication, cross functional collaboration, and a client focused mindset.

Each onboarding concludes with a structured transition to the Account Management team, positioning the client for long term partnership and growth.

Primary Accountabilities
Onboarding Execution and Client Leadership

Serve as the primary client contact throughout the onboarding lifecycle
Lead onboarding kickoff discussions and establish clear expectations, timelines, and responsibilities
Provide project leadership across multiple concurrent onboarding engagements
Proactively communicate onboarding status, milestones, risks, and required actions to clients and internal stakeholders
Identify risks, issues, and dependencies early and escalate appropriately to ensure resolution
Coordinate and/or facilitate client training sessions to support system adoption and operational readiness
Coordinate formal handoff to Account Management at onboarding completion, including documentation and knowledge transfer

System Configuration and Data Management

Configure client accounts within Inmar systems to support Healthcare program requirements
Translate client needs and Sales commitments into detailed system configuration requirements
Analyze and validate client data for integration into Inmar platforms
Perform quality assurance and user acceptance testing to ensure accurate configuration and functionality
Manage system access and user permissions for client contacts
Document configuration decisions, onboarding requirements, and launch readiness criteria

Cross Functional Collaboration and Integrations

Partner with Technology Operations on integration requirements, file setup, data feeds, and interface validation
Collaborate with Product, Engineering, Sales, and other internal partners when new requirements or enhancements are identified
Coordinate testing cycles and ensure successful validation prior to launch
Support resolution of database, file processing, or integration issues during onboarding

Process Improvement and Operational Excellence

Maintain accurate onboarding documentation, including lessons learned and process updates
Participate in continuous improvement initiatives to enhance efficiency and client experience
Provide feedback on tools, templates, and workflows to strengthen the onboarding model
Capture client feedback and identify opportunities to improve onboarding quality and consistency

Required Qualifications

3 to 6 years of client facing experience in healthcare, software, fintech, or a related professional services environment
Experience supporting onboarding, implementations, integrations, or operational launches
Demonstrated ability to lead workstreams and drive outcomes across cross functional teams
Strong organizational skills and attention to detail
Ability to manage multiple onboarding efforts simultaneously while meeting deadlines
Excellent written and verbal communication skills
Proficient in Google Workspace and Microsoft Office
Ability to translate client needs into operational and technical requirements

Preferred Qualifications

Experience in Healthcare operations, pharmacy services, healthcare technology platforms, or regulated environments
Familiarity with healthcare data structures, claims processing, financial transactions, or system integrations
Experience working within Salesforce or similar CRM systems
Experience performing QA and UAT testing
Understanding of compliance, privacy, or regulatory considerations within Healthcare

Key Competencies

Client communication and relationship management
Project leadership and execution ownership
Systems thinking and configuration accuracy
Cross functional collaboration
Risk identification and proactive problem solving
Operational discipline and attention to detail
Continuous improvement mindset

Travel requirements

Occasional travel may be required for team events or strategic client onboarding meetings.

As an Inmar Associate, you:

Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.
Eligible associates have access to:

Medical, Dental, and Vision insurance

Basic and Supplemental Life Insurance options

401(k) retirement plans with company match

Health Spending Accounts (HSA/FSA)

We also offer:

Flexible time off and 11 paid holidays

Family-building benefits, including Maternity, Adoption, and Parental Leave

Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

Wellness and Mental Health counseling services

Concierge and work/life support resources

Adoption Assistance Reimbursement

Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

We are an Equal Opportunity Employer, including disability/vets.

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice .

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.