Operations, Coordinator at EF Education First, Singapore

Operations, Coordinator at EF Education First in Singapore. Apply with swipeandhired.

We are looking for a proactive, organized and detail-oriented Operations Coordinator to support the delivery of our international student group programmes in Singapore.
Working closely with the Ops team, the successful candidate will assist with the day-to-day coordination and execution of group operations, ensuring that students have a smooth, safe and enjoyable experience throughout their stay.
This is an excellent opportunity for someone at the beginning of their career who enjoys working in a dynamic, international environment, is passionate about education and travel, and is eager to develop their skills in operations and programme management.
Responsibilities

1. Group Operations Coordination

• Support the planning and execution of international student group programmes in Singapore, including accommodation, transportation, meals, activities and excursions.
• Review and confirm group bookings, checking student numbers, age requirements, programme eligibility and relevant booking articles to ensure all requirements are met.
• Liaise with international Sales Offices regarding booking amendments, student information updates and operational arrangements.

1. Supplier & Vendor Management

• Liaise with local suppliers and service providers, including restaurants, transport companies, attractions and activity venues.
• Assist with booking confirmations, quotation requests, purchase orders and invoice processing.
• Maintain accurate supplier records and booking trackers.

1. On-site Programme Support

• Provide operational support during student group arrivals, departures and programme activities.
• Assist with resolving day-to-day operational issues and cases.
• Support the team in maintaining student safety, welfare and overall programme quality.

1. Administrative Support

• Maintain accurate operational records, databases, checklists and shared documents.
• Assist with preparing operational reports, schedules and presentations.
• Support inventory management and the preparation of programme materials and resources.
• Provide general administrative support to the Operations team as required.

*** Due to the nature of international student programmes, this role requires flexibility to work evenings, weekends and public holidays during peak programme periods (December to February, June to August). ***

Qualifications

• Diploma or Bachelor's degree in Business Administration, Hospitality, Tourism, Events Management, Education or a related discipline.
• Fresh graduates are welcome to apply. Previous experience in operations, hospitality, events or customer service is an advantage.
• Strong organizational skills and attention to detail.
• Good communication and interpersonal skills, with the ability to coordinate effectively with different stakeholders.
• Proactive, adaptable and able to work independently as well as part of a team.
• Comfortable working in a fast-paced, multicultural environment.
• Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.
• Good command of English; additional languages (Chinese, Japanese) are an advantage.
• Right to work in Singapore on commencement of employment