Technical Implementation Engineer at Qualys, Pune
Technical Implementation Engineer at Qualys in Pune. Full-time. Apply with swipeandhired.
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
We are seeking a Technical Implementation Engineer (TIE) to lead the onboarding and technical enablement of enterprise customers across multiple Qualys cybersecurity products , including VMDR, CSAM, Patch Management, Policy Compliance, WAS , and Enterprise TruRisk Management (ETM) . You will play a critical role in helping customers integrate these solutions into their environments and derive maximum value aligned with their cybersecurity goals.
This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerised environments.
This is a Global role, so you may be working across different shifts(including Night shifts) supporting Customers across multiple timezones.
We work in Hybrid mode (3 days from office, 2 days from home) Relocation to Pune would be required for the role.
Key Responsibilities
Customer Onboarding & Enablement
- Lead end-to-end onboarding for enterprise customers on multiple Qualys Cyber Security products
- Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.
- Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements.
Technical Implementation
- Assist with the deployment and configuration of Qualys agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
- Support secure integration with AWS, Azure, GCP, OCI ,
- Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.
Customer Success & Adoption
- Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
- Educate and guide customers on platform capabilities, security use cases, and best practices.
- Design and manage onboarding plans, training sessions, and success criteria tracking.
Cross-functional Collaboration
- Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements.
- Collect feedback to inform product development and improve onboarding frameworks.
Required Qualifications
Experience & Technical Skills
- 5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support).
- Hands-on experience in enterprise IT environments , with working knowledge of Windows, Linux , and basic networking concepts.
- Troubleshooting experience
- Exposure to cloud platforms (AWS, Azure, GCP, OCI)
- Familiarity with cybersecurity principles , vulnerability management, compliance frameworks, and threat detection tools.
Tooling & Platform Knowledge
- Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems.
- Experience in working with security scanning tools, configuration baselines, patch rollouts, and dashboards.
Communication & Interpersonal Skills
- Exceptional communication, presentation, and client engagement skills.
- Proven ability to simplify complex topics for technical and non-technical stakeholders alike.
Mindset & Adaptability
- Analytical thinker with problem-solving orientation.
- Flexible working schedule, as role requires
- Able to work independently and manage multiple onboarding projects simultaneously.
- Collaborative and empathetic approach to building customer relationships.
Preferred Qualifications
- Prior experience with Qualys platform (as an end-user, consultant, or sales engineer).
- Understanding of IT asset management , configuration compliance, and security operations workflows.