Claims Manager - Excess and Surplus (m/f/d) at Allianz, Alpharetta, GA
Claims Manager - Excess and Surplus (m/f/d) at Allianz in Alpharetta, GA. Est. up to $130k. Apply with swipeandhired.
We are looking for a Claims Manager – Excess and Surplus (m/f/d), based in our Alpharetta, GA or Chicago, IL locations.
Are you an experienced commercial claims leader with deep expertise in Excess & Surplus liability? This is an opportunity to lead a team of skilled claims professionals, guide the resolution of complex losses, and build strong partnerships with brokers, clients, and internal stakeholders.
As the Claims Manager, Excess Liability , you will lead a team responsible for unsupported umbrella and excess claims involving liability, automobile, product, and Alternative Risk Transfer coverages. You will combine technical claims leadership with team development, operational oversight, and relationship management in a complex global organization.
What You’ll Do
Lead and develop a high-performing claims team
- Lead and manage Claims Specialists handling complex umbrella and excess liability losses.
- Establish clear team direction, priorities, and performance goals.
- Delegate work effectively and provide technical guidance on claim referrals.
- Coach, train, and mentor team members, including less-experienced claims professionals.
- Manage the team’s cost-center budget within established plans.
Oversee complex claim investigation and resolution
- Guide claims through the full lifecycle, from initial notification and coverage determination through settlement and recovery.
- Evaluate loss exposures and establish appropriate reserves.
- Select and direct independent service providers, including loss adjusters.
- Review contentious, high-value, and complex claims with management and internal stakeholders to gain additional perspectives and support effective decisions.
- Negotiate claim resolutions with claimants, attorneys, and other involved parties. https://allianzmsnam-my.sharepoint.com/personal/sonya_daies_agcs_allianz_com/_layouts/15/Doc.aspx?sourcedoc={C0A7FDB4-F4DD-4A45-9EEF-A0A920B8107B}&file=Excess Claims Manager.docx prework for posting.docx&action=default&mobileredirect=true
Promote strong claims governance
- Ensure claims are handled within established authority levels and in accordance with applicable claims standards, procedures, and guidelines.
- Prepare clear and comprehensive referral documentation for claims that exceed delegated authority.
- Maintain accurate claim records within designated claims administration systems.
- Support claims-management procedures for new business accounts in collaboration with clients, brokers, and loss adjusters.
- Conduct audits of external service providers when appropriate.
Deliver meaningful business insights
- Oversee the timely preparation of management information reports, including monthly reporting on significant claim movements.
- Identify and communicate emerging loss trends.
- Apply strong analytical judgment to information from multiple sources and translate findings into appropriate conclusions and actions.
Build influential market relationships
- Develop and maintain trusted relationships with brokers, clients, third-party adjusters, and other key stakeholders.
- Support the acquisition of new business and retention of existing accounts, including participation in client and broker negotiations.
- Represent the organization positively in the external market.
- Collaborate across Claims, Underwriting, Operations, market-management functions, and other internal areas to support effective claim outcomes.
What You’ll Bring
- Bachelor’s degree.
- Strong commercial Excess & Surplus industry knowledge.
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