How does swipeandhired work?

You set your target roles, salary floor and locations once. swipeandhired scores matching postings against your profile, drafts tailored application materials with AI, and either lets you swipe to apply, one tap at a time, or runs fully on autopilot. Every application is tracked in your dashboard.

Which ATS platforms does swipeandhired support?

All of them. swipeandhired applies on every applicant tracking system (ATS) employers use, including Workday, SmartRecruiters, Greenhouse, iCIMS, Lever, Ashby, Taleo, SuccessFactors, Oracle Cloud and Jobvite, and on a company's own careers page when it uses none of them. You can also bring any posting yourself by link or pasted text.

Can I cancel my subscription?

Anytime, in one click from the billing portal in Settings. Your plan stays active until the end of the current billing period. No retention calls, no dark patterns.

Is my data used for training AI models?

No. Your resume and application data are processed only to run the service for you, matching, drafting, and submitting applications. We never sell your data. If you bring your own AI provider key, requests go directly to your provider under their terms.

Customer Renewals Advisor (Saas) at IRIS, Heathrow Approach (HA)

Customer Renewals Advisor (Saas) at IRIS in Heathrow Approach (HA). Contract. Est. up to $60k. Apply with swipeandhired.

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.
We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Competitive + Commission

Manchester or Slough, UK (Hybrid)

At IRIS, we provide market-leading software solutions that help organisations work smarter and more efficiently. We're looking for a Customer Renewals Advisor to join our team, managing a portfolio of customers and ensuring they receive outstanding service throughout their renewal journey.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems and working in a commercially driven environment where customer retention and satisfaction are at the heart of everything we do.

What will you be doing?
As a Customer Renewals Advisor , you'll take ownership of a portfolio of customers, ensuring renewals are managed efficiently and professionally, with a strong focus on retention and customer experience.

Key responsibilities include:

Managing customer renewals from quote through to completion, ensuring contracts are renewed ahead of their due dates.

Delivering a friendly, responsive and professional service via phone, email and Microsoft Teams.

Building strong customer relationships and becoming a trusted point of contact throughout the renewal process.

Providing accurate quotations and recommending suitable options based on customer needs and available solutions.

Maximising renewal revenue opportunities while maintaining excellent customer service standards.

Taking ownership of customer enquiries and seeing them through to resolution.

Managing a portfolio of customers and providing a seamless and positive experience.

Working closely with Sales, Customer Success and other internal teams to support customer retention and growth.

Maintaining a strong understanding of IRIS products, services and new developments.

Ensuring service level agreements (SLAs) are consistently achieved through effective workload management and prioritisation.

Participating in team meetings and wider business initiatives, bringing a commercially aware and customer-focused approach.

What we're looking for
Essential:

Experience in a customer-facing role, whether over the phone, online or in person.

Strong communication skills with the ability to build rapport and develop positive customer relationships.

Excellent organisational skills with the ability to manage multiple priorities.

Good working knowledge of Microsoft Office, including Outlook.

Strong attention to detail and accuracy.

Confident written, verbal and numerical communication skills.

A proactive, enthusiastic approach and a genuine passion for delivering excellent customer service.

The ability to remain calm, organised and solutions-focused in a fast-paced environment.

Desirable:

Previous experience in renewals, sales, account management, customer retention or customer success .

Experience within a software, SaaS, subscription or service-based business .

Experience using Salesforce or a similar CRM platform.

Experience working towards commercial targets, service levels, renewal targets or customer retention objectives .

Why You’ll Love Working Here

Impact: Your work will influence millions globally.

Growth: Continuous learning and career development opportunities.

Belonging: A culture that celebrates diversity and empowers every individual.

Ready to Apply?
Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.

What to expect from our hiring process
Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

Application review — we assess your experience and potential

Initial call — a short conversation to learn about you and share more about the role

Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review

Final interview — meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.
If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.