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Product Quality Complaint Manager at Kenvue, Europe/Middle East/Africa

Product Quality Complaint Manager at Kenvue in Europe/Middle East/Africa. Full-time. Apply with swipeandhired.

Kenvue is currently recruiting for a:

Product Quality Complaint Manager
What we do
At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information , click here .

Role reports to:
Director Global Complaint Vigilance
Location:
Europe/Middle East/Africa, Czechia, Prague, Prague
Work Location:
Hybrid
What you will do
Kenvue is now part of Kimberly-Clark.

This position reports into Director Global Complaint Vigilance and is based at Czechia.

The Product Quality Complaint Manager is responsible for the execution and oversight of complaint vigilance and supporting day-to-day activities for complaint management for the EMEA region and globally (as needed) including but not limited to:

Key Responsibilities

Develop and implement strategies for managing complaints and vigilance activities in alignment with regulatory requirements
Lead a team to investigate and resolve product quality complaints effectively and efficiently
Analyze complaint data to identify trends and areas for improvement in product quality and customer satisfaction
Develop and implement strategies to improve complaint handling processes
Collaborate with cross-functional teams to ensure timely and appropriate responses to complaints
Provide guidance and training to staff on complaint handling procedures and best practices
Lead and oversee the development of innovative strategies to enhance the existing complaint processing system
Implement advanced systems for analyzing and predicting trends in product quality complaints
Collaborate with regulatory authorities, quality control systems, and external auditors to ensure compliance and best practices
Direct the resolution of complaints for all products, while ensuring adherence to regulatory standards

Required Qualifications

Minimum 8 years of experience in complaint management or related field
Minimum of 3 years of people leadership experience, with direct reports
Bachelor’s Degree in Science/Engineering or a related discipline
Strong knowledge of regulatory requirements related to complaint handling and vigilance
Excellent communication and interpersonal skills to effectively interact with stakeholders
Proven leadership abilities to manage a team and drive results in a fast-paced environment
Expertise in product quality complaint management systems is a must
Proven track record of leading cross-functional teams and driving business growth
Strong analytical skills to interpret complex business data and make informed decisions
Ability to influence decision-making at executive levels both internally and externally
Demonstrated leadership in navigating through ambiguity, conflict, and complexity
Language Requirement: Czech and English (effectively writing & speaking)

Desired Qualifications

Preferably with experience in the beauty product industry
Ability to influence decision-making at executive levels both internally and externally
Demonstrated leadership in navigating through ambiguity, conflict, and complexity
Excellent communication skills, both verbal and written

WHAT IS IN FOR YOU

Competitive Benefit Package Paid Company Holidays
Paid Vacation, Volunteer Time & More
Home Office possibilities and working from anywhere (up to 30 days/year) Pension Insurance
Learning & Development Opportunities
Meal vouchers, Pluxee benefit cafeteria, Company products with discount Public transportation allowance
Employee Resource Groups
Office On-site gym and massages
Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
Multisport card
Parental leave and early returning parents program

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.