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Instructional Design Specialist at PSG Global Solutions, PH PSG

Instructional Design Specialist at PSG Global Solutions in PH PSG. Full-time. Apply with swipeandhired.

We, at PSG Global Solutions, INC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, INC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, INC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date.

Before proceeding with your application, please review our Candidate Privacy Notice to understand how we collect, use, store, and protect your personal data in connection with the recruitment process.

By clicking “Apply” , you acknowledge that you have been provided access to and have had the opportunity to review our Candidate Privacy Notice.

Click here to read the PSG Global Solutions Candidate Privacy Notice
Job Description:
The Instructional Design Specialist will support the development of engaging learning solutions for client programs and business stakeholders.

You will work closely with Subject Matter Experts (SMEs) and senior Instructional Designers to create learning modules, develop storyboards, maintain learning content within learning management systems, and support learning program implementation. You will also help collect learner feedback, troubleshoot learning access issues, and contribute to continuous improvements in training effectiveness.

This opportunity suits candidates with instructional design, eLearning development, training, or learning program support experience, particularly those with a background in education, instructional technology, HR development, communications, or multimedia development.

Key Responsibilities

Support training needs analysis by gathering information and requirements from SMEs and business stakeholders.
Develop learning content, storyboards, assessments, and supporting materials using established templates and instructional design standards.
Assist in creating and maintaining eLearning modules using authoring tools and learning technologies.
Upload, organize, and maintain learning content within the Learning Management System (LMS).
Troubleshoot learner access, enrollment, and content-related issues within learning platforms.
Ensure learning materials align with adult learning principles, established learning objectives, and organizational standards.
Collect, organize, and summarize Level 1 and Level 2 evaluation data and learner feedback.
Review learning content for quality, accuracy, consistency, and adherence to branding and formatting guidelines.
Support project timelines, documentation, and learning development activities under the guidance of senior Instructional Designers.
Explore and incorporate multimedia, gamification, and interactive learning elements to enhance learner engagement and knowledge retention.

Qualifications

At least 1-2 years of experience in instructional design, eLearning development, training, learning operations, or a related field; internships, academic projects, or portfolio-based experience are welcome.
Familiarity with instructional design methodologies such as ADDIE, SAM, or similar learning development frameworks.
Proficiency in at least one eLearning authoring tool such as Articulate Storyline, Rise, Adobe Captivate, or similar platforms.
Experience supporting or administering content within an LMS environment is preferred.
Strong written and verbal communication skills with the ability to collaborate effectively with SMEs and cross-functional stakeholders.
Strong attention to detail with the ability to review and maintain high-quality learning content.
Analytical and problem-solving skills with the ability to identify and resolve learning content or system-related issues.
Basic understanding of adult learning principles and learner engagement strategies.
Experience working with multimedia tools, video editing, graphic design, or gamification techniques is preferred.
Strong attention to detail and sound judgment in identifying issues and recommending corrective actions.
Willingness to work in a hybrid arrangement in Makati and follow US business hours.

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?