Senior Change Manager - Business Banking at Nationwide, United Kingdom

Senior Change Manager - Business Banking at Nationwide in United Kingdom. Contract. Est. up to $60k. Apply with swipeandhired.

We’re recruiting Senior Change Managers within Business Readiness & Service Delivery, both with the same role specification. In either position, you’ll lead the readiness and change activity that helps Business Banking implement change safely and effectively. Within the Business Readiness, Change Management and User Testing pillar, you’ll set direction for an allocated team and portfolio, ensuring our customers, colleagues and services are prepared for implementation.

You’ll bring together impact assessment, stakeholder priorities, knowledge, training and communications readiness, alongside user testing, acceptance and risk mitigation. Working with senior business, programme and control stakeholders, you’ll challenge readiness evidence, resolve dependencies and provide clear recommendations to those accountable for acceptance and go-live decisions.

This is an opportunity to combine team leadership with practical delivery assurance. You’ll navigate competing priorities, make risks and capacity constraints visible, and use customer and service insight to help embed change that protects service continuity and improves customer and colleague experience.

We support small and medium businesses and larger enterprises to build livelihoods, create jobs and power local economies. We are ambitious, we want to grow and scale our business, and we are investing in our Business Banking teams to get ready for growth and ready to deliver more ‘simply brilliant experiences’.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

We are happy to consider flexible working approaches to help you perform at your best.
Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

You’ll lead readiness and change management across your allocated portfolio, setting priorities, aligning team capacity and overseeing integrated plans with clear milestones, owners and acceptance criteria. You’ll challenge customer, colleague, process and service impacts, resolve cross-initiative dependencies and secure stakeholder commitment to the knowledge, training and communications needed for successful implementation. Your remit will include Business Readiness Gateway submissions, evidence quality, stakeholder reviews and follow-up actions, alongside coordination of workforce and recruitment readiness dependencies for the NBS launch. Recruitment decisions remain with authorised recruitment and business owners. You’ll also coach your allocated team and create clarity on responsibilities and delivery expectations.

You’ll oversee business user acceptance testing and the quality of readiness evidence, ensuring defects, residual risks and service impacts are understood before authorised owners make acceptance and go-live decisions. You’ll provide senior stakeholders with a consolidated view of readiness, capacity, risks and required decisions, escalating material gaps early. Following implementation, you’ll oversee adoption and handover, use customer feedback and service indicators to identify emerging issues, and simplify or automate repetitive reporting to improve insight and control.

Additionally, you will also support the design and implementation of processes to ensure compliance with FCA and other relevant regulatory or legislative requirements. You’ll ensure these processes are clear, accessible, operationally effective, and aligned with the Society’s strategy and risk appetite.

About you

As a minimum requirement, you’ll:

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we wor