Change Manager - Business Banking at Nationwide, United Kingdom

Change Manager - Business Banking at Nationwide in United Kingdom. Contract. Est. up to $60k. Apply with swipeandhired.

The Retail Transformation team is a vibrant, fast-paced, and dynamic area responsible for managing and delivering impactful business change. Our work is closely aligned with Nationwide’s strategy and delivered through our Retail teams.

We collaborate with a wide range of stakeholders from across the organisation on a variety of initiatives. Whether we’re improving service offerings, enhancing operational processes, or mitigating risk, everything we do contributes directly to Nationwide’s success. In this team, you’ll play a key role in making a meaningful difference for both our customers and our colleagues.

In this role, you will lead medium to large-scale business change initiatives across the full change lifecycle—from early-stage analysis and business case development to delivering business readiness activities for colleagues across the Society.

You will also support larger strategic programmes by managing individual workstreams and contributing to business readiness planning and execution.

Your focus will be on ensuring that end-to-end change is delivered effectively across Retail, at pace and to a high standard. All change will be implemented in a considered and controlled manner, ensuring the full realisation of intended benefits and outcomes.

In addition, you will matrix-manage and support Change Consultants—either by guiding them as they deliver their own small to medium-sized changes or by collaborating with them on larger initiatives. You will also play a key role in supporting leadership within the Retail Transformation function.

This role sits within the Retail Business Services team, which brings together colleagues from Retail Transformation, Workforce Capacity and Planning, Training, and Customer Journey Management.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

We are happy to consider flexible working approaches to help you perform at your best.
Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

Working alongside Senior Change Managers, you will lead end-to-end change and retail readiness projects, taking ownership of a sub-portfolio of initiatives delivered across all Retail teams, including the Branch Network, Telephony, Digital, Complaints, Fraud, anti-money laundering (AML) and more. Applying strategic insight, business change expertise, and strong stakeholder management skills, you will influence the successful delivery and outcomes of your portfolio. You will be responsible for planning and defining the approach for projects, ensuring alignment with strategic objectives, stakeholder expectations, and delivery timelines, while also matrix-managing Change Consultants by providing clear direction, coaching, and development support.

Building and maintaining strong relationships with key stakeholders across the business will be central to the role, enabling you to influence the delivery of required services and outcomes. Operating within established governance frameworks, you will proactively identify and mitigate risks and issues that could impact colleague engagement or customer outcomes, escalating concerns where appropriate. Using tools such as Jira, Confluence, SharePoint, and Microsoft Office applications, you will track progress and report on project delivery. You will also be accountable for identifying, validating, and measuring the outcomes and benefits of change, acting as an ambassador for Change Delivery and Performance and championing both internal and external customers throughout the change journey.

In addition, you will support the design and implementation of processes that ensure compliance with FCA and other relevant regulatory or legislative requirements, ensuring these processes are clear, accessible, operationally effective, and aligned with the Society’s strategy and risk appetite.

About you

As a minimum requirement, you’ll:

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’