[Upcoming Roles] Tech Solutions Manager - Customer Support - Shared at Alphabet, PH-MNL-LIMA

[Upcoming Roles] Tech Solutions Manager - Customer Support - Shared at Alphabet in PH-MNL-LIMA. Full-time. Apply with swipeandhired.

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

This job posting is part of our proactive talent pipelining efforts for future openings. While there may not be an immediate vacancy, candidates may be invited to complete assessments or interviews at this stage. By applying, you consent to being considered for relevant opportunities that may arise within the next 6 months.

Role Overview:

As a Tech Solutions Manager in Ads CX, you will lead the team of people managers and their teams within the gTech Ads ecosystem. Your team will be responsible to uphold the highest standards of Customer experience for Google’s customers. You as a leader will be accountable for challenging the status quo and continue to improvise the existing processes and build synergies keeping the customer experience as a key focus area. Your people leadership must be aligned with GOC Culture and Values.

The CX teams work on both internal and external (client/Advertiser/Account Manager facing) products like AdWords (Search, Video, Apps, Mobile, Shopping, Display) and Analytics (web analytics to measure Pay Per Click Return On Investment) and the Google Marketing Platforms that supports and launches the ads products, providing support to client and Advertisers/clients directly on campaign performance related issues. Your team will also partner with Google and GOC teams on cross product and cross service requirements to ensure the Customer request is taken care of with minimal hops and higher CX. Your team will also support new product launches, collaborate with TechCOE to create documentation for small-medium scale beta launches, and communicate with Engg on complex bugs. You would also support building the future of CX, bridging the gap between current operational needs and the evolving AI-driven landscape.

For more information about the workflow, please refer to the GOC Workflows Flipbook .

Position Responsibilities:

Operations:

People Management:

Minimum Qualifications:

Preferred Qualifications:

Benefits

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected] .