How does swipeandhired work?

You set your target roles, salary floor and locations once. swipeandhired scores matching postings against your profile, drafts tailored application materials with AI, and either lets you swipe to apply, one tap at a time, or runs fully on autopilot. Every application is tracked in your dashboard.

Which ATS platforms does swipeandhired support?

All of them. swipeandhired applies on every applicant tracking system (ATS) employers use, including Workday, SmartRecruiters, Greenhouse, iCIMS, Lever, Ashby, Taleo, SuccessFactors, Oracle Cloud and Jobvite, and on a company's own careers page when it uses none of them. You can also bring any posting yourself by link or pasted text.

Can I cancel my subscription?

Anytime, in one click from the billing portal in Settings. Your plan stays active until the end of the current billing period. No retention calls, no dark patterns.

Is my data used for training AI models?

No. Your resume and application data are processed only to run the service for you, matching, drafting, and submitting applications. We never sell your data. If you bring your own AI provider key, requests go directly to your provider under their terms.

Fraud Operations Analyst at Macu, Sandy, UT

Fraud Operations Analyst at Macu in Sandy, UT. Full-time. Est. up to $80k. Apply with swipeandhired.

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary
Support the early detection and resolution of suspicious activity across multiple transaction types to protect members from fraud and financial loss. This foundational role identifies suspicious activity using fraud detection systems, secures accounts and responds to fraud-related inquiries. Analysts work in a fast-paced environment, collaborating with internal teams and escalating cases as needed. The role emphasizes accuracy, member empathy, and a strong commitment to fraud prevention, while building the skills necessary for future advancement in fraud operations.

Job Description
LOCATION:
Hybrid
Mountain America Center
9800 South Monroe Street
Sandy, UT 84070

SCHEDULE:
10:30-7:30 M-F with rotating Saturdays.

To be effective, an individual must be able to perform each job duty successfully.

Monitor and analyze alerts using multiple fraud detection platforms to identify suspicious activity across all types of transactions.
Take immediate action to restrict accounts, block transactions, and initiate member contact when fraud is suspected.
Thoroughly review affected accounts and adjust restrictions as needed based on review of alert activity.
Serve as a subject matter expert for fraud-related inquiries from branches, service teams, and members, providing clear guidance and resolution support.
Educate members on evolving fraud tactics, digital hygiene, and account protection best practices.
Respond to inbound calls from branches, service teams, and members, providing clear and empathetic support for fraud-related concerns.
Troubleshoot issues related to blocked transactions caused by fraud rules and ensure timely resolution.
Maintain accurate and detailed records of fraud-related activities, including alert outcomes and member interactions.
Assist in preparing reports on fraud incidents and resolution outcomes for internal tracking and compliance.
Collaborate with Fraud Data Analysts to communicate findings, trends, and anomalies in card fraud activity.
Share insights and feedback to improve fraud detection strategies and alert system performance.
Comply with all applicable regulations, including the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E, and others relevant to fraud operations.
Participate in team huddles, training sessions, and continuous learning opportunities to stay informed on emerging fraud tactics.
Uphold Mountain America’s mission, vision, and values by delivering responsive, member-focused fraud support and resolution.
Perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience and Education

High School diploma or equivalent plus a minimum 2 years of fraud experience, OR 3 years of experience in banking, financial services, or a related industry is required.
Candidates without direct professional fraud or financial services experience may qualify with a Bachelor’s degree in Cybersecurity, Information Systems, Computer Science, Data Analytics, Finance, or a related technical field along with relevant projects, internships, or certifications.

Licenses/Certifications
Relevant technical certifications or academic achievements in areas such as cybersecurity, data analytics, or fraud prevention are desired.

Computer/Office Equipment Skills

Proficient in Windows OS, internet browsers, email platforms, and intermediate-level Microsoft Word and Excel.
Familiarity with fraud case management systems and secure communication protocols.
Understanding of internet security and digital identity verification tools.

Managerial Responsibility
No supervisory responsibilities.

Language Skills

Ability to read and interpret procedures, alerts, and fraud indicators.
Strong verbal and written communication skills for member interaction and documentation.
Ability to present findings and recommendations clearly to internal teams.

Other Skills and Abilities

Demonstrated expertise in fraud detection, risk assessment, or analytics, gained through professional experience or hands-on involvement with industry-standard platforms and tools.
Proficiency in banking and financial services processes, with a solid understanding of industry regulations, compliance requirements, and operational workflows.
Technical skills in cybersecurity, information systems, computer science, data analytics, or finance, with the ability to analyze complex data sets to identify fraudulent patterns or risks.
Experience with projects or internships that involve fraud detection, risk management, or the use of analytics technologies to solve business challenges.
High attention to detail and accuracy.
Strong sense of urgency and accountability.
Willingness to learn and adapt to new fraud trends and technologies.
Empathy and professionalism when supporting members impacted by fraud.
Critical thinking and problem-solving skills in high-pressure situations.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands
Must be able to use hands to handle/feel occasionally.
Ability to stand, walk, sit, talk, and hear consistently.

Vision Requirements
Close vision (clear vision at 20 inches or less).
Distance vision (clear vision at 20 feet or more).
Color vision (ability to identify and distinguish colors).

Weight Lifted or Force Exerted
Frequently lifts up to 10 pounds, occasionally lifts up to 25 pounds.

Environmental
Typical office environment with no unusual factors.

Noise Environment
Moderate noise (business office with computers and printers, light traffic).

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.