IT Support Technician - Business Process Analyst at University of Utah Health
IT Support Technician - Business Process Analyst at University of Utah Health. Part-time. Est. up to $130k. Apply with swipeandhired.
Requisition Number
87004
Reg/Temp
Regular
Employment Type
Part-Time
Shift
Day
Work Schedule
8-12
Clinical/Non-Clinical Status
Non-Clinical
Location Name
Information Technology Services
Workplace Set Up
On-site
City
SALT LAKE CITY
State
UT
Department
COR ISC 17A ITS SRVC MGMT
Category
Information Technology
Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
Current University Of Utah Students preferred for this role.
This is a student position which is part of the sUdo Program. sUdo (Student University Development Opportunity) is a program designed to give U students real world work experience through paid internships with various teams within University of Utah Information Technology (UIT). The program focuses on mentoring and providing a hands-on experience within an enterprise environment; unlike any other student employee program at the University of Utah. More information about the program can be found at: sudo.utah.edu
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Essential Functions
- Becomes familiar and competent with service management processes through instruction by senior team members.
- Assists with collecting documentation and managing processes as directed by senior team members.
- Understands, follows, and implements appropriate change management controls.
- Engages stakeholders in robust conversations about service issues.
- Collects metrics to manage the processes.
- Tracks Key Performance Indicators (KPIs) for a large, enterprise virtual environment.
- Meets regularly with IT teams to facilitate process improvement and prioritize multiple projects.
- Prepares accurate and detailed reports including specifications, timelines, status and individual responsibilities.
- Assists with the documentation of implementation and installation guidelines as directed by senior Team members.
- Develops dashboards to help teams manage operations and metric
Knowledge / Skills / Abilities
- Ability to read and understand technical manuals and schematics.
- Effective verbal and writing communication skills.
- Superior interpersonal and customer service skills required including ability to work efficiently in a team environment.
- High level of proficiency in effective problem solving.
- Specific knowledge required in the following areas; TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, database, etc.
- Ability to lift and carry various weight and diameter of equipment.
- Ability to climb a stepladder.
Qualifications
Required
- Currently enrolled in applicable, accredited program.
Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects.
- The worker is required to function in narrow aisles or passageways.
- The worker is subject to hazards such as climbing a ladder.
Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking