Admissions Counselor at ECU Health Behavioral Health Hospital, Norcross, GA
Admissions Counselor at ECU Health Behavioral Health Hospital in Norcross, GA. Est. up to $100k. Apply with swipeandhired.
Lakeview Behavioral Health
Overview
Admissions Counselor - Lakeview Behavioral Health
Shift: Night / Wed, Thurs, Fri alternating with Wed, Thurs, Sat
We are searching for a dedicated Admissions Counselor with a proven ability to support patients and families through the admissions process with empathy, professionalism, and urgency. Experienced in insurance verification, care coordination, pre-admission assessments, and communication with clinical teams to ensure appropriate placement, continuity of care, and positive patient outcomes.
Responsibilities
ESSENTIAL FUNCTIONS:
- Respond to inquiries about the facility within facility policy timeframes.
- Ability to develop therapeutic relationships with patients and families.
- Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
- Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
- Coordinate admission and transfer from referral sources and between levels of care within the facility.
- Maintain knowledge of milieu management.
- Communicate projected admissions to designated internal representatives promptly.
- Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.
- Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.
- Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
- Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
- Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.
- Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
- When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
- Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
- Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
- Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed. <span data-ccp-props='{"201341983":