Support Agent - Northern Europe at FeverUp, Madrid

Support Agent - Northern Europe at FeverUp in Madrid. Full-time. Apply with swipeandhired.

Hey there!
We’re Fever , the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

We're Hiring: Support Agent – SSI Northern Europe (Full-Time | Based in Madrid)
📍 Hybrid Madrid | 8-hour shift + 1-hour break (5 days/week)

We’re looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI team. You'll work behind the scenes to bring magical experiences to life across the Northern European region, while being based in Madrid.

The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment.

💡 What You'll Do

You’ll play a key role in supporting our internal teams, ensuring that artists management, travel logistics and administrative processes are always on point. You’ll manage a variety of administrative and operational tasks:

🤝 Internal & Cross-Team Support

• Coordinate closely with Project Managers on show calendars, stakeholders involved and operational needs for each event

• Maintain visibility across tasks, timelines and deliverables related to artist and event operations

• Keep internal tools (Jira, Slack, Airtable) updated and organized to ensure smooth cross-team collaboration

✈️Travel Management & Operational Support

• Plan and track travel, accommodation and artist-related expenses against agreed budgets, flagging deviations when needed

• Prepare and share detailed itineraries and agendas with artists

• Act as an operational point of contact for changes, cancellations or last-minute adjustments

• Support the operational execution by anticipating needs and resolving issues as they arise

🧩 Operational & Administrative Support:

• Manage artist onboarding and documentation, including contracts and hire orders, in coordination with Legal and Project Managers

• Assist with event setup and launch by creating and validating experiences in internal tools

• Support invoice management, classification and cost allocation in coordination with Finance and Project Managers

• Assist with back-office updates, ensuring information is accurate, consistent and properly documented

• Proactively support venue research and initial outreach when needed

You'll work closely with our team spread across Northern Europe and Madrid contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

✅ What You Bring

• You live in Madrid and are legally eligible to work here

• You speak English fluently. Dutch, Danish, Swedish, or Norwegian are a plus!

• Experience in structured operations, support or admin roles

• Strong attention to detail, process orientation and follow-through

• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)

• A team-first mindset, clear communicator and proactive problem-solver

• Ability to juggle tasks and priorities in a fast-paced environment

• Bonus: Familiarity with events, production or the music industry 🎶

🌟 Why Join Us?

• Opportunity to have a real impact in a high-growth global category leader

• 40% discount on all Fever events and experiences

• Work in a location in the heart of Madrid

• Home-office friendly

• Health insurance

• Gympass membership

• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.

• Responsibility from day one and professional and personal growth

• Great work environment with a young, international team of talented people to work with!

We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you.

This role is located in Madrid.

#LI-Fulltime #LI-Hybrid
Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice