Service Supervisor at Cummins Talent Acquisition, Horseheads, NY
Service Supervisor at Cummins Talent Acquisition in Horseheads, NY. Est. up to $130k. Apply with swipeandhired.
We are looking for a talented Service Supervisor to join our team specializing in Service for our Operations Unit in Horseheads, NY
In this role, you will make an impact in the following ways:
- Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
- Communicate repair plans clearly to Technicians, aligning them with customer quotes.
- Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
- Support Technicians with first-level assistance and escalate technical issues when necessary.
- Manage service logistics to ensure safety, quality, and efficiency in operations.
- Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
- Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
- Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.
To be successful in this role you will need the following:
- Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
- Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Directs work: Providing direction, delegating, and removing obstacles to get work done.
- Ensures accountability: Holding self and others accountable to meet commitments.
- Manages conflict: Handling conflict situations effectively, with a minimum of noise.
- Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
- Electronic Service Tool Application : Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.
Education, Licenses, Certifications:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Valid NYS drivers license with no restrictions required.
Compensation:
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.