OnTrac Technical Manager at Cummins Talent Acquisition, Troy, MI

OnTrac Technical Manager at Cummins Talent Acquisition in Troy, MI. Est. up to $160k. Apply with swipeandhired.

We are looking for a talented OnTrac Technical Manager to join our team specializing in Manufacturing for our CDBS (Cummins Drivetrain and Braking Systems) location at Troy, MI.

In this role, you will make an impact in the following ways:

Drive Strategic Direction – Shape and execute service strategies by anticipating future business needs, identifying growth opportunities, and translating insights into actionable plans that strengthen service capability and customer support.

Lead Customer-Centric Solutions – Build strong relationships with customers and internal stakeholders, ensuring service solutions consistently meet customer expectations while supporting business objectives.

Optimize Service Capability & Coverage – Analyze service network performance, capacity, and coverage to identify opportunities for improvement and ensure the right parts, tools, information, and technical expertise are available where needed.

Foster Innovation & Continuous Improvement – Champion new ideas, technologies, and process improvements that enhance operational efficiency, service delivery, and organizational performance.

Develop High-Performing Teams – Coach, mentor, and develop talent to build organizational capability, support career growth, and strengthen team performance.

Navigate Complexity & Drive Results – Effectively manage complex challenges, balance competing priorities, and make sound decisions using data, business insights, and stakeholder input.

Strengthen Collaboration & Communication – Build alignment across diverse stakeholders through clear communication, adaptability, and constructive conflict resolution, fostering productive partnerships worldwide.

Ensure Accountability & Operational Excellence – Establish clear expectations, drive ownership, and continuously improve work processes to deliver consistent, reliable, and measurable business outcomes

To be successful in this role you will need the following:

Education, Licenses, Certifications:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Significant level of relevant work experience, including supervisory experience, required. Prior experience in a technical role is highly preferred.