Product Manager - Trust Accounting Team at Fidelity National Financial, Raleigh, NC

Product Manager - Trust Accounting Team at Fidelity National Financial in Raleigh, NC. Full-time. Est. up to $200k. Apply with swipeandhired.

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.

SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!

Award-Winning Culture
SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2026 Best Place to Work by the Triangle Business Journal —an honor we’ve earned 14 times since 2012!

If these values resonate with you, we’d love to have you on our team!

What are we looking for?
SoftPro is seeking a Product Manager to join our Product organization/Trust Accounting Team and help drive the strategy, development, and growth of our SaaS product portfolio. This position can be located in our Raleigh, NC headquarters (hybrid), or as a remote employee (must be able to work east coast hours). This position reports to the Director of Product.

What will I do as a Product Manager on the SaaS Team at SoftPro?
The Product Manager will define and communicate the vision, strategy, roadmap, and measurable outcomes for assigned platform and data capabilities. This role will partner closely with Engineering, Architecture, Product Owners, Business Analysts, Quality Assurance, UX, and domain experts to translate complex customer, business, data, and integration needs into prioritized product capabilities. The Product Manager will balance customer value, technical considerations, operational needs, and long-term product sustainability throughout the product lifecycle. Some travel is required.

Responsibilities and Duties as a Product Manager
Understand your product.

• Build a deep knowledge of your products and its target customers.
• Create and clearly communicate the product’s vision and mission statements.
• Collect and analyze product usage statistics to identify areas of opportunity and success.

• Own and communicate product strategy, vision, priorities, and roadmaps using customer needs, business objectives, product data, competitive insights, and technical considerations.

• Define clear, measurable product outcomes and use them to guide prioritization and investment decisions.

• Evaluate business value alongside technical complexity, dependencies, scalability, security, reliability, and long-term product sustainability.

• Provide realistic forecasts for short- and long-term planning and communicate product decisions, risks, and trade-offs to stakeholders

Understand your target customers, workflows, and the market.

• Develop a qualitative and quantitative understanding of customers through conversation, visits, feedback, shadowing, product metrics and other research methods.
• Understand the full customer journey, including workflows, systems, integration points, and technical constraints that affect product adoption and customer outcomes.
• Translate customer and business needs into clear product outcomes and context for Engineering, Architecture, Product Owners, Business Analysts, UX, and Quality Assurance
• Establish effective feedback loops for your product teams that drive customer empathy and facilitate customer advisory groups when appropriate.

• Research competitors and monitor industry, platform, data, integration, and workflow trends that may affect product direction.
• Identify opportunities to address competitive gaps, strengthen interoperability, improve customer outcomes, and support growth.

Lead technical product discovery.

• Develop sufficient technical understanding of relevant workflows, business rules, data structures, APIs, integrations, and system dependencies to make informed product decisions.

• Partner with Product Owners, Business Analysts, Engineering, Architecture, Quality Assurance, customer-facing teams, and domain experts to understand existing workflows, business rules, data behavior, and system dependencies.

• Distinguish behavior that must be preserved from capabilities that should be simplified, redesigned, or retired.

• Translate complex workflows and rules into prioritized requirements, decision models, process flows, acceptance criteria, and measurable outcomes.

• Maintain appropriate traceability among source business rules, product requirements, product decisions, and validation results.

Apply technical product judgement.

• Own product strategy, priorities, requirements, and business outcomes for assigned platform and data capabilities. Partner with Engineering and Architecture, which own technical design and implementation, to ensure solutions satisfy customer workflows, business rules, data integrity needs, and long-term product objectives.

• Partner with Engineering and Architecture to understand technical options, constraints, service boundaries, dependencies, and trade-offs.

• Define measurable outcomes related to customer value, data quality, processing accuracy, reliability, performance, scalability, and operational readiness.

• Evaluate technical choices based on customer impact, business risk, delivery considerations, and long-term product strategy.

• Communicate technical topics clearly to business stakeholders and business context clearly to technical teams.
• Use product telemetry, operational metrics, support trends, and customer feedback to identify opportunities and inform product decisions

Lead product execution and measure outcomes.

• Partner with Product Owners, Engineering, Architecture, Quality Assurance, and Business Analysts throughout discovery, development, validation, release, and measurement.

• Define clear product outcomes, requirements, acceptance criteria, dependencies, and release-readiness expectations.

• Define requirements and measurable outcomes for data transition, validation, reconciliation, operational readiness, and incremental release activities.

• Partner with technical teams to identify dependencies, sequencing considerations, risks, and validation needs for complex platform and data initiatives.

• Evaluate delivery and rollout decisions using evidence from testing, telemetry, operational metrics, customer feedback, and validation results.

• Communicate product progress, risks, decisions, and outcomes to portfolio management and other stakeholders.

• Use post-release results to inform product improvements and future priorities.

Manage teams.

• Manage and provide product leadership to Product Owners and Business Analysts supporting multiple cross-functional development teams.
• Hold weekly or biweekly 1:1 meeting with your direct reports and provide ongoing coaching, feedback, and career development support.

• Manage and support up to five Product Owners and their associated delivery teams.

• Establish clear expectations and consistent product management practices across teams.
• Foster strong partnerships among Product, Engineering, Architecture, UX, Quality Assurance, and other stakeholders.
• Coach and mentor team meets to help them succeed, improve, and grow while meeting SoftPro standards and practices for their role.

What skills do I need to be successful Product Manager at SoftPro?

• Minimum of 5 years’ experience of Product management, product ownership, or equivalent experience delivering complex software products or platform capabilities.
• Prior experience managing Product Owners and/or Product Managers in a high-growth, cross-functional product organization.
• Demonstrated success defining and launching software products from concept through release and outcome measurement.

• Demonstrated ability to work confidently with engineers, architects, database specialists, and other technical professionals while translating complex concepts into clear business outcomes.

• Ability to solve meaningful customer problems and deliver measurable business and customer value.
• 3+ years of experience in agile methodologies
• Experience in Azure DevOps/Miro or comparable product and backlog management tools

• Strong technical aptitude and the ability to make informed product decisions involving APIs, integrations, data flows, cloud platforms, and service-oriented or event-driven systems.

• Working knowledge of SQL or comparable data-analysis tools, with the ability to investigate product behavior, validate data, and support product decisions.

• Experience with data mapping, conversion, reconciliation, or migration-validation processes.
• Proven ability to influence cross-functional teams without formal authority and build alignment among technical and non-technical stakeholders.
• Must be able to travel 10% of the time.
• Examples of at least one effective product delivered in the past with ability to manage competing priorities, make timely decisions, and maintain clarity across multiple product initiatives.
• Excellent verbal and written communication with customers, dev teams, and executive management
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Must be detail-oriented, highly organized, and results-driven.

Ready to Make an Impact?
Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.
JOIN US AND LIVE OUR CORE VALUES

Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.