Desktop Support at VXI Global Solutions, Davao City
Desktop Support at VXI Global Solutions in Davao City. Full-time. Apply with swipeandhired.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Essential Duties & Responsibilities :
- Accepts responsibility for resolving problems which are assigned by Helpdesk in a timely manner
- Timely response based on priority of the problem
- Ensures meeting the established objectives for the problem resolution priority
- Determines the cause of the problem
- Accesses the problem\incident if it needs escalation
- Escalates problems\incidents to appropriate group for further checking
- Updates the resolution section of the incident ticket; works with the Helpdesk team when the problem status changes, when there is activity, and when the problem is resolved
- Creates documentation for problems resolved for future reference
- Assists with problem determination when requested by other groups
- Regularly checks helpdesk tickets and look for tickets assigned to them
- Always gives update(s) on the status of incident\problem
- Documents all problem resolution for future reference
- Checks email regularly
- Maintains accurate IT asset inventory by tracking hardware and software lifecycle details
- Handles IT asset deployment, configuration, and setup for end-users
- Manages the secure issuance, hand-off, and retrieval of hardware, peripherals, and equipment
Education & Experience:
- College graduate of any IT related courses
- Preferably with at least 1 to 2 years of work experience in the same field
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!